Making sense of customer relationship management Software applications that automate the marketing‚ selling and service functions of the businesses. Levels of CRM: ◦ Strategic CRM ◦ Operational CRM ◦ Analytical CRM Winning and keeping profitable customers Focused on the development of a customer – centric company Three other major business orientations: ◦ Product – centric ◦ Production centric ◦ Sales – centric Focused on: ◦ marketing automation
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[pic] Course: Advance diploma in Business Management Module: Production & Operations Management Date:2013.08.06 Name of lecturer: Daniel Chew The following examples show different products and services working by different model to achieve different customers’ satisfactions. Two products examples and two service examples will be included. Product 1: 5Ps Framework of O.M. is used in the electronic devices company‚ Apple. Apple: Apple Computer‚ Inc.‚ is a famous
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Definitions in Operations Management OPERATIONS: Any activity that transforms and adds value to an input stream. The input stream can be a physical entities‚ services‚ or flows. The valued added transformation produces products or services that are designed to meet a customer demand. Operations range from processing loan applications to production of computers‚ to designing buildings. FLOW SHOP: An operation that produces products at volume in a continuous flow or by a well-defined‚ connected
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OMM 1 Operations and Material Management Assignment Seth Dahlin University of Phoenix OMM 2 There are many operations a company must accomplish to supply the goods and services people use every day. Operations include everything a company must do to create the goods and services provided to the customers. Materials management includes all the activities within a company that control the flow of materials into and out of the operating systems. The operations and materials managements
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Question: How does Operations and Supply Chain Mgmt enhance company profitability? 1. Content 2. Charts and Graphs 3. Evidence to support your position 4. Examples that highlight your conclusion Table of Contents: I. Executive Summary…………………………………………………………………………………………………………………….2 II. Operations Management and Profitability………………………………………………………………………………….3 III. Supply Chain Management and Profitability……………………………………………………………………………….5 IV. Examples/Case Studies………………………………………………………………………………………………………………
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month. Their plant operates 200 hours per month‚ but the new machines will be used for T-shirts only 60 percent of the time and the output usually includes 5 percent that are "seconds" and unusable. The stamping operation takes 1 minute per T-shirt‚ and the stamping machines are expected to have 90 percent efficiency considering adjustments‚ changeover of patterns‚ and unavoidable downtime. How many stamping machines are required? Target stamping-30000nos limting Factor-machine availability time-200*60%=120hrs
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296 HANDOUT: CONTINUOUS FLOW (PRODUCT ORIENTED LAYOUT) AND BOTTLENECK ANALYSIS Reference: Operations Management by Mark A. Vonderembse and Gregory P. White. The Product Layout and System Capacity The capacity of a product-oriented system can be visualized as a series of pipes of varying capacity‚ with the smallest diameter or capacity holding back the entire system. Exhibit 9.3 illustrates five pipes (departments or machines) with different diameters (capacities). The output
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By putting such a huge focus on the quality of his products and even offering a no questions money back guarantee‚ ALDI’s leads the way to a competitive advantage. Not only does the quality of the products allow ALDI’s to pursue a differentiation strategy‚ but modern quality methods like total quality management (TQM) and just-in-time (JIT) also promote low-cost and response strategies. By only keeping max 2 brands per product and only 700 products in ALDI’s stores the makes sure that stock moves
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OPERATION MANAGEMENT Operation management is concerned with the bunch of activities that design and produces goods or services by the input-transformation-output process. (Slack 2001) Operation management can also be defined as the process of transforming different resources or inputs (labour‚ capital‚ machinery‚ land and buildings‚ materials and information) that are used in the operational activities of an organisation to the output (value added product and services)for the customers in a controlled
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Operations Management Task 1 Case Study: Prêt a Manger 1) Importance operations management for prêt a manger Operations management is imperative for any business organizations since it controls the heart of any corporation- its operations. Operations management is management of designing‚ operating and improving systems that are responsible for creating and delivering the organization’s main products and services. Akin to the marketing and financial management‚ operations management
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