The Maldives National University Faculty of Hospitality and Tourism Studies Front Desk Operations Certificate III in Front Office Operations Front Office Department – January 2012 Table of Contents Chapter 1 Introduction Page 02 Chapter 2 Organization structure Page 05 Chapter 3 Classification of hotels Page 11 Chapter 4 Reception Page 18 Chapter 5 Registration Page 20 Chapter 6 Handling customer complaints Page 25 Chapter 7 Telephone
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is to provide a computer based simulation of all the companies competing in the market. The market dynamics ‚ in terms of product life cycle maturity ‚ effect of brand promotions and product promotion in customer acquisition‚ will be simulated by the computer program. The following are the product management variables to choose from • Selling Price • Product Promotion • Brand Promotion • Reach • Retailer Margin(%) • R & D Cost per laptop Selling Price You
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PRODUCT LIFE CYCLE Samsung was the first company to introduce the 3DTV to Australia. They released the first range of 3DTVs in 2010. In relation to the product life cycle of the Samsung 3DTVs they were at their introduction stage. At this stage they had just introduced this new product to their normal range of HDTVs (LED LCD’s & Plasmas) and the 3DTV was a new product which did not have as much Exposure to the market as their normal range did. At this introduction stage of the products life
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1.Introduction : In this assignment‚ we are chosen to be the Product Manager of Lenovo Group Ltd to develop a brand new product in the notebook category. We are going to develop a New ThinkPad that have waterproof IPX7 standard . 2. Category Attractiveness Category factors provide information about underlying structural factors affecting the category 1.The threat of new entrants(low) The reducing profit margins and aggressive pricing‚ there is a high barrier to entry for new player. Also‚ these
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Case Study: Leadership & Motivation Styles for Mr. James Winthrope By: Celestina Trujillo HCM 2004 SO1 South University Online January 14‚ 2013 Contents Based on the different styles of leadership‚ which style would be most appropriate to address the issue with the ES employees?…………………………………………………………………….3 How should leaders and managers address workplace issues based on specific styles of leadership? …………………………………………………………………………………….....3 What intrinsic and extrinsic rewards
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| American Home Products Corporation | Case Study | | Table of Contents Introduction 3 Background 3 Culture of the Business 3 Stages of Development 3 Core problem 4 analysis and options 4 Risk analysis 5 First: The Business Risk 5 Second: The Financial Risk 6 Other kinds of risk: 7 Financial Analysis 7 The WAAC 7 Ratio Analysis 11 Recommendations: 12 References: 12 Introduction Background In 1981‚ AHP had reached sales of more than $4 billion by producing
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INTRODUCTION Office Supply Incorporated (OSI) is a company in crisis‚ with challenges in its cost structure and poor IT performance. Outsourcing to Technology Infrastructure Solutions (TIS) is an opportunity to both reduce costs and complexity for the firm‚ but first must consider whether outsourcing is a good strategic fit for OSI. Outsourcing is known as the practice of turning over responsibility of some or all of organizations information systems to a foreign firm in order to stay competitive
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OFFICE ADMINISTRATION Assessment 1 Outcome 3 Katarzyna Majewska Methods of communication with customers Their might be many methods used by companies to communicate with the customer‚ like for example: Email Electronic mail‚ sometimes called email‚ is a computer based method of sending messages from one computer user to another. These messages usually consist of individual pieces of text which you can send to another computer user even if the other user is not logged in. The message can then
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International Business Management Chapter Two Understanding the Role of Culture __________________________________________________ What is meant by the culture of society‚ and why is it important for international managers to understand it? What is meant by the culture of society‚ Explain how culture affects all aspects of international management? Culture A set of shared values‚ understandings‚ assumptions‚ and goals that are learned from earlier generations‚ imposed by present
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Definition of Electronic Office Electronic office is a modern office fused together with computer systems and information technology to handle present days demanding office work. Definition of Traditional Office Traditional office is an old office where office work was done or recorded by handwritten or typewritten means in papers. Types of Electronic Office There are many kinds of electronic offices seen operating in today’s corporate
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