A STUDY ON CONSUMER PERCEPTION OF AFTER SALES SERVICE WITH REFERENCE TO HYUNDAI CARS AT CHENNAI CHAPTER I INTRODUCTION 1.1 ABOUT THE STUDY The present study was conducted in order to know the perception of the customer with respect to after sales services and to gauge the satisfaction of its consumers. Every customer tends to develop a certain image of the company after using the product. In this process‚ After Sales Services
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Marketing and Behavior Kayla Larkin MKT 435 University of Phoenix 12.5.14 Delta Airlines has been carrying passengers since 1929 and has been a leading airline ever since. Delta now offers flights to over 900 destinations and is the premier choice of airline travel. Delta has been building a brand and implementing different marketing strategies to build upon the brand and gain more customer loyalty. Delta has become successful at this by paying close attention to consumer behavior. According
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pursuing their marketing strategy to take hold of new segments with purpose to discover new opportunities because the tremendous market competition makes the companies feel constantly improve their marketing mix. Thus‚ offering innovative products and service in the market are remarkably increasing. Consumer loan‚ credit card‚ online banking‚ mobile banking‚ ATM card etc are some of the outcomes of this continuous innovation and improvement. The technological innovations make the consumer more knowledgeable
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feeling. Shampoo is a low involvement product. On the positioning strategy‚ these companies are learning to understand that every young adult are expecting to be delighted. The elements that will be used are advertising‚ publicity and internet marketing. The magazines which have become a highly specialized medium that reaches specific target audiences‚ Internet which has been a new technological virtual system that would allow people makes a communication and publicity to attract the society most
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Consumer Market and Consumer Behaviour Perception – Selective Distortion Perception Meaning – Perception is a process by which a person select‚ organize and interpret the information. People can interpret different kinds of perception and this can be form in 3 types of perception ; Selective Attention‚ Selective Distortion and Selective Retention. Selective Distortion The tendency for people to interpret most of the information to which they are already believe – means that marketers have
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PROTECTING CONSUMER INTERESTS UNDER COMPETITION LAW ___________________________ INTERNSHIP PROJECT REPORT SUBMITTED TO: THE COMPETITION COMMISSION OF INDIA UNDER THE GUIDANCE OF: DR. VIJAY KUMAR SINGH DEPUTY DIRECTOR (LAW) SUBMITTED BY: SHUBHANGI GOEL ILS LAW COLLEGE PUNE. ____________________________ COMPETITION COMMISSION OF INDIA NEW DELHI OCTOBER 2012 Protecting Consumer Interests under Competition Law ACKNOWLEDGEMENT I would like to take this opportunity to thank all
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Why English-only policy would not work? What would happen to America if immigrants could not speak their native-languages anymore? The use of languages other than English stimulated a movement known as “English Only Movement” in the U.S‚ which has been a subject of great controversy. On one hand‚ the pro English only agree it would encourage immigrants who do not speak English to learn it; therefore‚ it would turn them Americans bringing the U.S together as a whole. On the other
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CONSUMER BEHAVIOR Consumer behavior is the study of consumers and the processes they use to choose‚ use‚ and dispose of products and services. A more in depth definition will also include how that process impacts the world. Consumer behavior incorporates ideas from several sciences including psychology‚ biology‚ chemistry and economics. (Tim Friesner). This following analysis will point out the differences between holiday decision-making and traditional problem-solving model of consumer decision-making
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Nakyia Whitehead English 098B Instructor: Flournoy March 17‚ 2012 Only Daughter In her short story‚ “Only Daughter” Sandra Cisneros portrays as the progressive‚ intelligent female in a male-dominated family and society. She considers herself deserving of the attention of her male superiors despite widespread sexism that reigns in her community. However‚ despite her said belief in the importance of a female’s education‚ Sandra is no empowered female‚ no feminist‚ and no independent women. In
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PRINCIPLES OF COST CONTROL 1.1 Introduction Cost is important to all industry. Costs can be divided into two general classes; absolute costs and relative costs. Absolute cost measures the loss in value of assets. Relative cost involves a comparison between the chosen course of action and the course of action that was rejected. This cost of the alternative action - the action not taken - is often called the "opportunity cost". The accountant is primarily concerned with the absolute cost. However‚
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