FINANCIAL MANAGEMENT IN THE FINANCIAL SECTOR (FINA 431) 3RD TRIMESTER 2012 KENYA METHODIST UNIVERSITY END OF 3’RD ’TRIMESTER 2012 (EVENING) EXAMINATIONS SCHOOL : BUSINESS AND ECONOMICS DEPARTMENT : ACCOUNTING & FINANCE UNIT CODE : FINA 431 UNIT TITLE : FINANCIAL MANAGEMENT IN PUBLIC SECTOR TIME: 2 HOURS Instructions: Answer Questions ONE and any TWO other Questions. Question One Due to scarcity of resources of the government‚ the resources must be used economically and
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The Case: Quality at the Ritz-Carlton Hotel Company By: Romulo N. Ulibas‚ Romulo.ulibas@yahoo.com.ph Ritz Carlton. The name alone evokes images of luxury and quality. As the first hotel company to win the Malcolm Baldrige National Quality Award‚ the Ritz treats quality as if it is the heartbeat of the company. This means a daily commitment to meeting customer expectations and making sure that each hotel is free of any deficiency. In the hotel industry‚ quality can be hard to quantify. Guests
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Groupthink is a concept that was identified by Irving Janis that refers to faulty decision-making in a group. Groups experiencing groupthink do not consider all alternatives and they desire unanimity at the expense of quality decisions. Groupthink is a mode of thinking people engage in when cohesiveness is high. Groupthink leads to poor decision making and results in a lack of creativity. Groupthink has been studied widely; many people are unaware of its dynamics and the consequences that they might
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Review Questions 1.6 1. Explain the meaning of ‘operational’‚ ‘tactical’ and ‘strategic’ decision-making. Operational Decisions refer to the routine and day-to-day decisions‚ such as those handled by junior management‚ e.g. deciding when a worker should go for their break and how to deal with customer enquiries and complaints Tactical Decisions refer to regular and short-term decisions that are normally handled by middle management‚ e.g. decisions about pricing strategies or recruitment and
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CIGNET: A PROCESS GONE WRONG Taquenia Brown MGT/449 5/28/2012 Timothy Peters PROCESS GONE WRONG Addressing the situation at Cignet‚ I would let the president know that an overhaul of the current process system may be expensive and timely. Changing the entire system to fix the defects could prove to be detrimental to the company. Through the audits of quality assurance‚ there may be issues with variations in the process. Meaning there could be an issue in the process
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Introduction: Improving the service quality was the main target of any service organization from the early stage and since now this improving work is going on. TSM is totally a new and successful system in the service sector for improving service quality. TSM is completely the mathematical based analysis system with several numbers of improving tools. The transparency of this system is high because of conversion every physical property to mathematics. TSM is a complete work of measuring service
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INTRODUCTION Consumers are responsible factor for the sales of any product or services.So‚ when a new product is launched in the market‚ understanding consumer’s buying behavior becomes very essential. For this marketer has to study and understand the various factors which influences the customers thoughts while buying any product or services. In simple words‚ the various reasons which govern and finally force the customer to go for that particular product and services.So‚ Consumer
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concise way. The pledge goes on to state that ‘United there is little we cannot do… Divided‚ there is little we can do’ which uses the device of chiasmus to promote the argument that as a country‚ and to the allies of the USA‚ there must be a sense of unanimity. The address goes on to use further anaphora‚ but this time with the paragraphs beginning with the command ‘let’. One example of the use of this in the speech is ‘Let both sides seek to invoke the wonders of science instead of its terrors. Together
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Section 1-2 Ex. 26 Surgery vs. Splints – A study compared surgery and splinting for subjects suffering from carpal tunnel syndrome. It was found that among 73 patients treated with surgery‚ there was a 92% success rate. Among 83 patients treated with splints‚ there was a 72% success rate. Calculations using these results showed that if there really is no difference in success rates between surgery and splints‚ then there is about a 1 in 1000 chance of getting success rates like the one obtained
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Table of Contents 1. Introduction 2. Analysis 3. 4’typology 4. Input-processing 5. Output model 6. Decision making level 7. Process mapping 8. Pareto Analysis 9. Soft systems methodology 10. Rich picture 11. Root definition 12. CATWOE 13. Conclusion 14. Recommendation Introduction Atokowa Advantage is company which sells stationery and office supplies to businesses and
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