The purpose of this unit is to assess the learner’s knowledge‚ understanding and skills required to promote the professional duty to maintain the currency of knowledge and skills and the need to continually reflect on and improve practice. 1. Understand principles of professional development 1.1 Explain the importance of continually improving knowledge and practice An important principle of CPD is that it includes much more than going on courses. All organisations need to develop a learning culture
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had to present more various services with higher quality due to the increase in competition and keeping the durability and their profitability. Indeed in these years the increasing trend of competitive environment in the banking industry of the country attracted banks to the field of offering banking services expected by the customers more than before. In this issue paying attention to the effective factors on customers’ expectations and its relationship with services quality is one of the important
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Chapter Four CULTURAL FACTORS: THE EXPERT CULTURE AND THE COLLECTIVE CULTURE Great discoveries and achievements invariably involve the cooperation of many minds. Alexander Graham Bell He who has a “why” to live for can bear most any “how.” Friedrich Nietzsche orporate culture is the personality of the organization. Just as all human beings have personalities‚ all organizations have a corporate culture. Whereas personality is the basis for our behavior and decision making‚ corporate culture is the
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An Assignment on Service Failure and Service Recovery 28th August‚ 2011 A Service is an experience that a consumer derives at the time of its purchase. It is largely tangible and cannot be owned. Moreover‚ it is the outcome of being in contact (whether it is low-contact‚ hybrid or high-contact) with the service provider. Considering this‚ it is but natural that errors and failures occur. What differentiates one service provider and experience from the other is the way the error is corrected
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The results of the manifest content analysis can be described with three main categories: (1) risk factors management in patients‚ (2) preventive protection of access and (3) constantly under supervision of patients emerged. (table1) 1. Risk factors management in patients 1.1. Attention to high-risk patients High-risk patients should especially be paid attention to‚ so it is necessary to investigate the history of patients in terms of suffering other diseases and high-risk behaviors at the time
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0 The Influence Factors of Green Purchasing Behavior: A Study of University Students in Jakarta Ronnie Irawan and Dahlia Darmayanti‚MIM Abstract Period of study – the study was conducted from September 2011 to January 2012 Purpose – the purpose of this paper are to identify the influence factors of green purchasing behavior of university students in Jakarta and to find out whether there is any gender differences Methodology – using convenience sampling‚ there was 200 university students in
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activities and future plans are constantly affected by the internal and external environmental factors. Identify these external factor and explain in detail primarily how the external factor have or would influence your organization in its strategic planning . Elaborate your answer with example. Organizational activities and future plans are constantly affected by the internal and external environmental factors. For success in the present world‚ one need to consider not only the internal environment
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supply‚ elasticity/inelasticity‚ product life cycle‚ competition‚ equilibrium / disequilibrium and Tax are the main economic factors to determine the price of a good or service. As an example‚ this essay also analyses the economic factors which have led to rises in the prices of such crops in the past 5 years. The main economic factors that determine the price of a good or service We have learnt from the lecture and text book that the market has the forces to determine the price and quantity of a
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“Factors Influencing The Efficiency Of Material Management Of NAVANA‚ Petroleum Ltd.” Submitted To: Dilara Afroz Khan Senior Lecturer‚ School of Business North South University Submitted By: A. K. M. Ehsanul Karim ID: 082-005-030 School of Business North South University Date of Submission: February 9‚ 2014 Factors Influencing the Efficiency of ‗Material Management‘ in NAVANA Petroleum Ltd. ‚Factors Influencing The Efficiency of Material Management in NAVANA‚ Petroleum
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Assignment on SERVICE FAILURE AND SERVICE RECOVERY Few months back my experience with ICICI bank helped me identify with these concepts. Service failure can occur on multiple dimensions. A core service failure occurs when a customer is not able to avail the service one has paid for. A service encounter failure occurs when customer interaction with employees of a firm leave the customer feeling negative about the firm. I experienced the first type of service failure. In March 2010‚ while
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