To understand how growth can occur‚ we need to consider the factors of production. Economists observe that in the production of any good‚ four factors of production are involved. These are 1. Land The physical land‚ but also comprising all the natural resources on the earth‚ below the earth or in the atmosphere. There is a distinction between renewable and non-renewable resources. Renewable resources are those that can be used and replaced. For example‚ water in a lake can be used‚ but can
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SERVICE MARKETING MIX MEANING A selection of services developed to offer customers a choice within a particular range. The elements of a services marketing mix are sometimes called the seven Ps: the four Ps of the marketing mix‚ plus three Ps of services: participants‚ physical evidence‚ and process (of service assembly). [pic] Service Marketing A Service is an economic activity‚ that is intangible or not be touched
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Unit 531 Understand how to manage a team (LM1a) 1. Understand the attributes of effective team performance 1.1 Define the key features of effective team performance Teamwork may contribute to increased staff well-being as well as improved patient outcome. In order to effectively teach and reliably assess the quality of teamwork‚ it is necessary to identify the behaviours associated with effective teamwork and their interplay in relation to clinical performance ratings and ultimately to
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evidence for Mandatory unit 838 – Demonstrate understanding of customer service for Diploma in Customer Service Level 3. Learning Outcome 1: Be able to follow their organisation’s accepted customer service language Assessment Criteria: 1.1 Communicate to customers their organisation’s service offer‚ how it balances organisational and customer needs and how it meets customer expectations 1.2 Compare the service offers of commercial‚ public sector and third sector organisations and how
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Services Marketing Management BX660016 and BS201698 Assignment Two Strategic Service Quality Management Plan Name: Jack Boxall ID: BOXALKJ1 Lecturer: Rachel Byars Topic: The Importance of Customer Focused Service Strategies Due: Tuesday 8th May 2012 @ 1pm Words: 3573 Plan Introduction Envirowaste is a waste management organisation with branches throughout New Zealand which supply commercial solutions to waste disposal and recycling. Envirowaste is an independent limited liability
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With the advent of new modern era the management of dynamic service organizaions undersatnd the new economics of services‚ frontline workers and customers are the key focus areas to maximize profits in this new service paradigm through human capital investment‚ technological advancement which supports frontline employees‚ advanced recruitment and training process and benefits all together linked with the performane of employee at every level with a vision to get a competitive edge in the market to
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Assignment Customer service Submitted by:Gergana Tsareva Id number: GT21132 Submited to:Chika Ugoji APRIL 2013 TABLE OF CONTENTS: 1.INTRODUCTION……………………………………………………………………………...3 2.Task 1: CUSTOMER SERVICE POLICY…………………………………………………..3 - Meaning………………………………………………………………………………...3 - Examples……………………………………………………………………………….3 - Table presentation…………………………………………………………………….4 - Reason of using customer service…………………………………………………..5 3.Task 2: REFLECTIC SUMMARY FOR GROUP WORK…………………………………
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achieve international growth be it service or manufacturing sector. There are many routes for expansion such as‚ Greenfield investment‚ Joint venture‚ Mergers and acquisitions‚ sales or marketing alliances (The Economist‚ 2007). There will be many obstacles to achieve this. Services are an important part of global economy and this is increasing. While most of the international business strategies and theories which are good for manufacturing sector could be used for service firms but there are critical
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Service Operations Management for Aviation 1. Introduction Today’s focused surroundings in the air transport industry has never been harder or additionally unforgiving. More players are one key stumble far from focused elimination. Approaches that worked in the past essentially don’t cut it in today’s hyper-focused commercial center. As per a later study on high execution in the carrier business‚ there are key goals carriers need to deliver to go through today’s progressively dubious times:
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Understand how to manage a team 1.1 Define the key features of effective team performance The features of an effective team could be best summed up by Kenneth Blanchard’s Mnemonic PERFORM; this can be broken down into the following: P = Purpose E = Empowerment R = Relationships and communication F = Flexibility O = Optimal Productivity R = Recognition and appreciation M = Morale Purpose – The purpose must be commonly shared between each team member. There must be clear goals within
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