MKTG1255 – SERVICE QUALITY PRACTICE MULTIPLE CHOICE QUESTIONS THE QUESTIONS ARE FOR PRACTICE ONLY. THERE IS NO INDICATION THAT YOU WILL BE ASKED THE SAME QUESTION(S) IN THE FINAL EXAM. 1. ____________ represent a special type of order taking that entitles customers to a specific unit of service. a. Suggestions b. Reservations c. Trackers d. Repossessions e. Contracts 2. Which of the following is NOT considered an example of a hospitality element? a. Greeting b. Toilets and washrooms c. Advice
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International Journal of Service Industry Management Emerald Article: A comparison of service delivery processes of different complexity Peter J. Danaher‚ Jan Mattsson Article information: To cite this document: Peter J. Danaher‚ Jan Mattsson‚ (1998)‚"A comparison of service delivery processes of different complexity"‚ International Journal of Service Industry Management‚ Vol. 9 Iss: 1 pp. 48 - 63 Permanent link to this document: http://dx.doi.org/10.1108/09564239810199941 Downloaded on: 02-02-2013
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FACTORS AFFECTING GROWTH & DEVELOPMENT FACTORS AFFECTING GROWTH & DEVELOPMENT In this assignment is an explanation of genetic‚ biological‚ environmental and socio-economic and lifestyle that effect the development of an individual. Also using the case study of Emily there is explanation on 2 predictable and 2 unpredictable life events that could be affecting her now and the in the future. I will then be discussing the 2 sides to the nature –nurture debate‚ and then I will be evaluating how
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Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services
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product. Product refers to the goods and services combination the company offers to the target market. In product‚ the company must consider the variety‚ designs‚ features brand name‚ packaging and services. The second one is place. Place includes company activities that make the product available to target consumers. The place included with the channels‚ coverage‚ assortments‚ location‚ inventory‚ transportation and logistics to intrude the product or services. The third one is promotion means activities
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Introduction The purpose of this assignment is to explore the professional responsibilities of the nurse and their role in safeguarding vulnerable patients‚ all of which are based around a fictitious scenario. The scenario is centred on a patient named Margaret and is going to be used to identify any vulnerability issues Margaret may have. Margaret could be identified as been vulnerable‚ as she is an 89 year old lady who is suffering from a heart condition. Margaret is currently living with her
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Gold Spa and Fitness Club Marketing for Services Project Report By: Ali Owais Arshia Azhar Arsalan Khan Hassan Tahir M.Adeel Tariq Momin Malik Ibrahim Farukh Haroon Ahmed June 27‚ 2012 Lahore School of Economics Table of contents Executive Summary……………………………………………………………………3 Introduction…………………………………………………………………………….4 Core and Supplementary services…………………………………………………….5 3 Stage model of consumption…………………………………………………………8 Flower of Service……………………………………………………………………….11 Distribution
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and will then explain the single factors of the DESTEP - model and its affect on the Recruitment and Selection department. With every factor I will first explain the factor in general and then administer to the Recruitment and Selection department/worker. The Labor market What is the labor market? The labor market is the place where workers compete for paying jobs and employers compete for willing workers. Also in the labor market the wage rates are determined. The market can be local
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Guest Service MGT/372 May 13‚ 2013 As a family and working at an Event and Wedding Planner company‚ we love to treat ourselves once or twice a month without the rush or pressure of being working. Now‚ with the information learn thru this class does a lot that is looked to have a clear understand of what is learned. The level of service we received during our dining experience are the expectation we have of a restaurant‚ they can be minimum‚ met‚ exceed
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which services can be distributed and the challenges faced using the various channels of distribution. INTRODUCTION A service can be defined as an essentially intangible benefit either on its own right or as a significant part of a tangible product which through some form of exchange satisfies an identified need (Palmer‚ 2001). From the dictionary it is said to be a system or organization that provides for a basic public need. Distribution is the process of making a product or service available
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