International Journal of Service Industry Management Emerald Article: A comparison of service delivery processes of different complexity Peter J. Danaher‚ Jan Mattsson Article information: To cite this document: Peter J. Danaher‚ Jan Mattsson‚ (1998)‚"A comparison of service delivery processes of different complexity"‚ International Journal of Service Industry Management‚ Vol. 9 Iss: 1 pp. 48 - 63 Permanent link to this document: http://dx.doi.org/10.1108/09564239810199941 Downloaded on: 02-02-2013
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changes are increasingly occurring in the environment in which public institutions operate. An obvious manifestation of the responses towards this turbulent environment is the introduction of performance contracting in Makerere University as part of the broader public sector reforms aimed at improving efficiency and effectiveness in management. The main objective of this paper was to look at a critical review of performance contracting in public institutions. The scope of the study was limited to Makerere
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Issues: The issue right now to the current situation of the public sector hospital is that Public sector hospital has limited resources to offer‚ compare to private. Ex. (high salaries‚ job promotion and additional worker‚ ) so How to be competitive? ‚ We wont be able to compete with private sector due to what private sector hospital provides is more based on extrinsic factor. So what we have to do is to work on intrinsic factor such as development‚ responsibility and create positive
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Understand employment responsibilities and rights in health‚ social care or children’s and young people’s settings Task A Ai Imagine you are a newly appointed supervisor/manager within your service. You need to update your staff handbook to reflect current employment law. 1)Identify three different sources of information you could use to enable you to do this. Once you have identified a reliable source of information: a) List three aspects of employment covered by law. b) List three main
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Chapter-1 PUBLIC SECTOR IN INDIA (Overview & Profile) -1- PUBLIC SECTOR IN INDIA 1.1 EVOLUTION These included the Railways‚ the Posts and Telegraphs‚ the Port Trusts‚ the Ordinance Factories‚ All India Radio‚ few enterprises like the Government Salt Factories‚ Quinine Factories‚ etc. which were departmentally managed. 1.1.1 Prior to Independence‚ there were few ‘Public Sector’ Enterprises in the country. 1.1.2 Independent India adopted planned economic development policies in a
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To Whom It May Concern: I really enjoyed the main theme of the story‚ which was the man’s love for his son. He proved to the reader that he would go through so much just to protect his son from any situation at all costs. The man cared so much for his son that he always tried to find the best places to stay‚ provide the best food‚ keeping him warm‚ and reading to him before he goes to sleep each night. A perfect example of protecting his child would be when the father shot the bandit who dared to
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SERVICE MARKETING MIX MEANING A selection of services developed to offer customers a choice within a particular range. The elements of a services marketing mix are sometimes called the seven Ps: the four Ps of the marketing mix‚ plus three Ps of services: participants‚ physical evidence‚ and process (of service assembly). [pic] Service Marketing A Service is an economic activity‚ that is intangible or not be touched
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Service Sector of Indian Economy contributes to around 55 percent of India’s GDP during 2006-07. This sector plays a leading role in the economy of India‚ and contributes to around 68.6 percent of the overall average growth in GDP between 2002-03 and 2006-07. There has been a 9.4 percent growth in the Indian economy during 2006-07 as against a rise of 9 percent in the same during 2006-06. During this growth in Indian economy‚ the service sector witnessed a rise of 11 percent in the year 2006-07
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_____________ SERVICE SECTOR - CURRENT MARKETTING NATURE INTRODUCTION Services are deed process and performance. Service includes all economic activities whose output is not tangible. The world economy nowadays is increasingly characterized as service economy .As today more than 70% of world economies income and employment is contributed by services sector and p their major contribution to the GDP in developing countries. Service marketing refers to the marketing of services as against tangible
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The tertiary sector of the economy (also known as the service sector or the service industry) is one of the three economic sectors‚ the others being the secondary sector (approximately the same as manufacturing) and the primary sector (agriculture‚ fishing‚ and extraction such as mining). The service sector consists of the "soft" parts of the economy‚ i.e. activities where people offer their knowledge and time to improve productivity‚ performance‚ potential‚ and sustainability‚ what is termed affective
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