COMPARATIVE STUDY OF CUSTOMER SATISFACTION IN INDIAN PUBLIC SECTOR AND PRIVATE SECTOR BANKS 1Puja Khatri & 2yukti Ahuja 1 School of Management Studies‚ Guru Gobind Singh Indraprastha University‚ Kashmere gate‚ Delhi‚ India 2*Jagan Institute of Management Studies‚ 3‚ Institutional area‚ sector – 5‚ Rohini‚ Delhi – 85‚ India ABSTRACT With the advent of liberalization policy and RBI’s easy norms several private and foreign banks have entered in Indian banking sector which has given birth to cut throat competition
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Like the UK’s constitution‚ a unique definition of public service broadcasting (PSB) remains unwritten and exists largely as an ethos interspersed throughout legislature and policy (Tunstall 2010). While concepts and approaches to PSB overlap no single definition has existed since its inception; definitions offered vary depending on the individual‚ region‚ country‚ or organisation examined (Just et al. 2017; Larsen 2014; Branston and Stafford 2010). As there exist myriad contextual dependencies that
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oring Public Sector Communication Performance: Testing a Model and Drawing Implications Despite its importance to agency effectiveness‚ communica- tion performance is an understudied topic.This is partly attributable to the “ performance predicament‚ ” which arises because costs of communication are easier to measurethan its benefits. In this study‚ we develop and test an exploratory model of public sector communication performance that is synthesized from the literature on public – private differences
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Human activities that may affect water ecosystems such as oceans FISHING Reducing the fish communities in rivers and oceans‚ destructive fishing techniques can also cause water pollution and damage to coral and other aquatic life. Destructive fishing techniques involve the use of dynamite or cyanide; trawling in coral-rich ecosystems; bottom trawls that are dragged along the ocean floor‚ also disrupt and damage critical habitats. DUMPING Coastal communities have long used oceans as dumping grounds
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the Public Sector Case Report Prepared for Jean Loitz Woo-Jin Han 2/14/2015 Implementing New Procurement Policies in the Public Sector Case Report Table of Contents Executive Summary....................................................................................................................................... 2 Issue Identification ........................................................................................................................................ 3 Immediate Issue ..
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1. Know the main roles of different uniformed public services Emergency services: The police Fire Ambulance The armed forces: Army Royal Navy Royal Marines Royal Air Force Other uniformed services: The Prison Service UK Border Agency HM Revenue & Customs Coast Guard Purpose: Organisational objectives mission statements legislation e.g. Fire Service Act 1997/2002‚ Police Act 2004 Roles: dealing with accidents and emergencies routine work peace-keeping activities
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Public Education during the Great Depression The Great Depression was a point in the History of the United States that caused enormous distress and economic depression. The citizens who lived through and experienced the devastation of this event suffered major changes to their day to day lives. The Great Depression didn’t just affect working people it also affected the students who were living with parents who were unemployed and it also affected the teachers that were in charge of educating the
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Being able to empathize with others more effectively and reaching out to affect other people’s lives for the better has taught me the importance of public service. It has helped me to be a more valuable asset at work‚ pushed me to conquer academic goals‚ better equipped me to care for my family and broadened my competence in every field. Public service will continue to serve as a valuable source of knowledge‚ build my pride in my community‚ establish networks and helpful connections and further build
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Understand how to handle information in social care settings 1.1 Identify legislation and codes of practice that relate to handling information in social care settings Data Protection Act 1998 – it gives rights to individuals in respect of personal data held about them. Freedom of Information Act 2000 – it gives you the right to ask any public sector organisation for all the recorded information they have on any subject. Employees Policies & Procedures - to make sure that all records that are
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Productivity in Public Sector Abstract Privatization is the art of transferring asset ownership from public to private hands. The emphasis plies in the ownership of physical assets. It is generally a once-and-for-all sale of a state –owned asset‚ in this case the government always retains no governance control and no operational risk‚ though usually retains the regulatory control over the assets. The rationale of the private sector hinges on the difference in incentives between the public and private
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