customer needs in mind. There are certain things you can do to make sure you meet your customer needs‚ and those are explained below: First and foremost offer good customer service. The customer is not always right‚ but they should always be respected and valued. So‚ make sure that your customers know they are important to you‚ and that you want to meet their needs. If they know this‚ they will be more forgiving‚ and they will be more willing to stay loyal to you and help you meet their needs by informing
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Introduction Communication is a two way process which allows us to express our thoughts and feelings to others‚ while allowing us in turn to understand what others are trying to convey to us. Communication involves speech and language (verbal) as well as facial expression‚ gesture and body language (non-verbal). Communication is an essential life skill for children and young people and it underpins their social‚ emotional and educational development. (Bercow 2008) To communicate effectively we
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Cu1672 Understand and Meet the Nutritional Requirements of Individuals with Dementia 1.1 Describe how cognitive‚ functional and emotional changes associated with dementia can affect eating‚ drinking and nutrition Cognitive behaviour is dysfunctional emotions and behaviours caused by damage in brain affecting part of the brain responsible for memory and all that we learn from birth- how to talk‚ eat etc. This means that person with dementia can forget how important it is to eat and drink. They also
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relationship is an effective communication and as an Early Years Practitioner I have to make sure communication is effective and | |all individual communication needs and preferences are met. | |With children it’s important that I find out any individual needs when the child settles in nursery. | |When the child is setting in the nursery I will need to
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Support Individuals With Specific Communication Need 1.1 Explain the importance of meeting an individual’s meeting needs. Every individual has the right to communication as the Human Rights Act (1998) lists the freedom of expression as well as other rights relating to communication. As a support worker I have a moral obligation as well as adhering to the standards‚ codes of practice‚ guidelines‚ morals and law that govern my practice to ensure that communication needs are met. If an individual’s
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identify and meet the individual needs of learners In my specialism my role is to promote good progress and outcomes of students. To reach the target I have to identify learners’ needs. What is a learner’ needs? A learner’s needs represent the gap between what the learner wants to get out of the learning experience and his or her current state of knowledge‚ skill and enthusiasm. In my current practices I find out the needs by asking the students‚ or during the first class‚ I observe how they react
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ASSIGNMENT: HSC 2015 Support Individuals to meet personal care needs YOUR NAME ………………………………………………………….… YOUR PLACE OF WORK …………………………………………...... DATE STARTED ……………………………………………………….. DATE COMPLETED …………………………………………………… Declaration of Authenticity: I declare that this is my own work and that I have not presented the work of any other person as my own. Signed: Date: FINAL ASSESSMENT AS ASSESSOR:
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someone that the individual can talk to‚ being understanding towards those who find it hard to express their feelings but also putting themselves in the individual’s perspective and understanding how they must feel. It is important that carers have a lot of patience and be a compassionate person. People who suffer with dementia find it challenging to do every day activities; everybody suffers differently as there are different stages of dementia. It is important to treat every individual to their specific
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UNIT 74 Support individuals with specific communication needs 1 Understand specific communication needs and factors affecting them 1.1 Explain the importance of meeting an individual’s communication needs It is therefore important for the carer to be aware of the individuals preferred method of communication and also to support the individual to use their preferred method. Individuals have the right to communicate through their chosen method and their choice should be acknowledged and respected
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Support individuals with specific communication needs. Community and disability service workers work with a diverse range of clients who‚ because of their disability or personal‚ emotional and cultural situation‚ may require workers to develop and use specialist communication skills. You must be able to adapt your communication style to meet the needs of this client group in a fair‚ non-judgemental and effective manner. Areas of specific need you should consider when communicating with others
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