CUSTOMER SATISFACTION 1.0 INTRODUCTION Customer satisfaction is a term that normally used in manufacturing‚ business and marketing industries. This measurement benchmark is important for recognizing the potentiality of product or services demand in meeting the customer expectation and requirement. As the economy is now gearing towards globalization‚ remain competitive in product quality‚ reliability‚ creativity‚ innovative‚ competitive price and excellent customer service is vital in order
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should elevate HR to a position of power and primacy in the organization‚ and make sure HR people have the special qualities to help managers build leaders and careers.” (Jack Welch 2005: 98) Surviving in this era of globalization‚ organizations face varying degree of challenges to remain relevant and to obtain that ‘extra’ competitive edge. In doing so‚ HR managers play a vital role in ensuring that strategies adopted by the organization are fully supported. The challenges faced by HR managers in
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R H B Y P : E N PL W N Y I N A L K E R S O I N N G N P S S E C O R Introduction 01 Title Slide 02 Company Logo 03 Strategic Planning 04 HR Planning Process 05 External Analysis 06 Internal Analysis 07 Mission‚ Vision‚ and Values Strategy Formulation 09 Strategy Implementation 10 Evaluation 11 08 EXCELLENCE IN ALL THAT WE DO! STRATEGIC PLANNING Strategic planning supports the direction a company wants to take. This relates to the organization’s vision‚ mission and its
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It is no secret that some companies aim to look after their customers well‚ ensuring that the customer is at the heart of their business and everything they do. In marketing terms this is called being customer focused. It is important to realise that customers can take their business anywhere they want to and if they are not satisfied they will take their business elsewhere. Therefore‚ it is very important to understand who our customers are‚ their expectations of the service they experience and
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Same Marginal Cost Homogeneous product Price Competition Bertrand model Sellers with unlimited capacity compete on price Suppose one of the two firms charges price p‚ above marginal cost The other firm has three choices: price > p: lose all customers price = p: split the market in half price < p: gain the whole market‚ even marginally below p The same logic would apply to the other firm Bertrand Model : Strategies Firm 1’ action P > MC P < MC P = MC Firm 2’s best response Undercut Firm 1
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1.0 INTRODUCTION The article we are about to review is titled “ Family-Work Conflict and the Availability of Work-Family Friendly Policy Relationships in Married Employees: The Moderating Role of Work Centrality and Career Consequence”‚ it’s a Research and Practice in Human Resource Management‚ volume (18(2))‚ page number (35-46)‚ year 2010. The article is done by Okechukwu Amah an employee of Chevron Nigeria Limited and has worked for the organisation for twenty-five years. He obtained his
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The HR Professional Assignment 2 – HR Competency Assessment Jacquie Walton Word Count: 1519 Introduction Thank you for the opportunity to present a HR competency assessment to assist in filling a vacancy for a strategic generalist HR Manager in the SME Organisation. Organisational Context SME’s business aim is to foster an environment that is competitive‚ self-reliant and innovative in an organisation that provides service support to clients worldwide. I understand that the HR Manager
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Human Resource Management Mid-Term Exam Review Chapter 1 * Human Resources: people who work in an organization. Personnel * Human resource strategy: firm’s use of human resources to help it gain or maintain an edge against its competitors in the marketplace. Approach of an org. to ensure if effectively uses its people to accomplish its mission. * Human resource tactic: particular policy or program that helps to advance a firm’s strategic goal. * Types of Employees *
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Significance and scope of the report………………………………………………11 Corporate overview………………………………………………………...………..12 HCL- A Snapshot……………………………………………………………………15 Leadership Credentials………………………………………………..……………17 Global Operations…………………………………………………………………..20 HR best practices…………………………………………………………………..24 HCL advantage……………………………………………………………………..29 What makes HCL different………………………………………………………..30 Introduction to Training and Development……………………………………….34 Nature of Training and Development…………………………………………
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STUDY ON THE IMPORTANCE OF HR AUDIT TO INCREASE THE PRODUCTIVITY OF AN ORGANIZATION’S FUNCTIONS INTRODUCTION OF THE STUDY: The concept of HR audit has emerged from the practice of yearly finance and accounting audit‚ which is mandatory for every company‚ to be done by external statutory auditors. This audit serves as an examination on a sample basis of practices and systems for identifying problems and ensuring that sound accounting principles are followed. Similarly‚ an HR audit serves as a means
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