Customer service | Customer-Centric | An introduction on how to provide superior customer service skills. | | | | An informational essay on how to provide superior customer service using these seven skills: The right attitude‚ Understanding the customer’s needs‚ Clear communication‚ Dealing with difficult customers‚ Business telephone etiquette‚ Customer service and technology‚ and Serving diverse populations. The essay provided also uses examples of these situations and may include
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Background and Aims 1.0 Introduction 1 This study explores the impact of relationship marketing on customer loyalty in banking context. In particular‚ it will discuss the significance and influence of the underpinnings of the relationship marketing such as trust‚ commitment‚ conflict handling‚ values and empathy on customers’ loyalty in the banking sector. This chapter contains; (1) Background of The Study‚ (2) Problem Statement‚ (3) Specific Objectives of This Study‚ (4) Research Question
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Electronic copy available at: http://ssrn.com/abstract=2185653 1 A TAXONOMY OF INTELLECTUAL CAPITAL: 2006-2009 POLISH BANKS PERSPECTIVE Karol Śledzik* University of Gdansk Faculty of Management Department of Banking ul. Armii Krajowej 101 81-824 Sopot‚ POLAND ABSTRACT The main goal of this paper is to present practical application of taxonomy (Multidimensional Comparative Analysis - MCA) to measure the level of intellectual capital of banks using VAIC™ (Value Added of Intellectual Coefficient)
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Research Research Impact of Working Capital Management and Capital Structure on Profitability IMPACT OF WORKING CAPITAL MANAGEMENT AND CAPITAL STRUCTURE ON PROFITABILITY: THE CASE OF KSE QUOTED AUTOMOBILE FIRMS* H. Jamal Zubairi Finance and Accounting Department Mirza Aqeel Baig Economics Department College of Business Management‚ Karachi Abstract For any business concern the net profit or bottom line for a particular time period is the end result of its investing‚ financing and operating
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Compare to Shirley Jackson’s other novels‚ Charles is one short story that are less horror. The story is humorous‚ but ends with dramatic irony as Jackson’s style. Readers may realize that Laurie’s description of the misbehaving Charles is actually himself‚ because the author has given some hints in the story. For example‚ Laurie does not show any respect to his father‚ instead he calls his father an “old dust mop”. His mother‚ however‚ chooses to ignorant the misbehavior of her son and believes
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EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA BY KINDYE ESSA MUSTOFA ADDIS ABABA UNIVERSITY COLLEGE OF MANAGEMENT‚ INFORMATION AND ECONOMICS SCIENCE MASTER OF BUSINESS ADMINISTRATION PROGRAM August 2011 EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA A Thesis Submitted to the School of Graduate Studies of Addis Ababa University in Partial Fulfillment to the Requirements
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to function‚ it must first understand the needs of the customer. These needs may be based on the specific product‚ distribution of the product‚ or accessibility to the product‚ along with many other factors. The e-business revolution is a good example of understanding that the consumer is in need of fast service at their own time. Yantra Corp‚ a fulfillment software vendor in Tewksbury‚ MA states that “successful companies must let customers order products anywhere they sell them and fulfill orders
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Productivity Of The Nigerian Tax System: 1970–1990 Ademola Ariyo No RP_067‚ Research Papers from African Economic Research Consortium Abstract: Given the negative impact of persistent unsustainable fiscal deficits on the Nigerianeconomy‚ there is now a consensus among interested parties on the need to address the problem effectively. The literature suggests theree approaches for this purpose: increasein revenue‚ reduction in expenditure‚ or a continuation of both. An appraisal of the budgetary
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DEFINITION OF TERMS A dormitory (often shortened to dorm) in the United States is a residence hall consisting of sleeping quarters or entire buildings primarily providing sleeping and residential quarters for large numbers of people‚ often boarding school‚ college or university’s students. In the UK‚ the word has an earlier‚ different but related meaning: it refers specifically to an individual room in which many people sleep‚ typically at a boarding school. The UK equivalent of the American word
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Page 1 Customer Types My Experience with the Public Expository Writing Page 2 This is my perspective on the different personality types that I have experienced throughout my retail years. A description on the different personality types that a retail sales person encounters while on the job and how each can make his day worst or even better. Page 3 What thoughts run through a sales associates mind when they have nice customers? Consequently what effects does
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