Satisfaction with service recovery: Perceived justice and emotional responses Ana Belén del Río-Lanza a‚⁎‚ Rodolfo Vázquez-Casielles a‚ Ana Ma Díaz-Martín b a Universidad de Oviedo‚ Spain b Universidad Autónoma de Madrid‚ Spain a r t i c l e i n f o Article history: Received 1 November 2006 Received in revised form 1 April 2008 Accepted 1 September 2008 Keywords: Service failure Service recovery Perceived justice Emotions Consumer satisfaction a b s
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“Employee Satisfaction in Kotak Mahindra” Certificate This is that the project titled “Employee Satisfaction in Kotak Mahindra” is an academic work done by “Amit kumar shah” submitted in the partial fulfillment of the requirement for the award of the Degree of BBA from MAIMS .It has been completed under the guidance of MR. JAGAT JYOTI BARUA . We are thankful to Kotak Mahindra for having allowed our student to undergo project work training . the authenticity of the project work will be examined
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Theme of Loyalty Dogs have been considered symbols of loyalty for generations‚ even earning the epithet “Man’s Best Friend.” The great amount of love and faithfulness that dogs display toward their families is so iconic that outlines of dogs have become common symbols of loyalty. In Romeo and Juliet‚ loyalty runs in families from the head of the household through to the lowest of servants. All Montagues‚ including their servants and friends‚ feel a unanimous hatred toward the Capulets‚ and vice
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The Importance of Customer Satisfaction in Relation to Customer Loyalty and Retention by Harkiranpal Singh May 2006 UCTI Working Paper WP-06-06 The Importance of Customer Satisfaction in Relation to Customer Loyalty and Retention Harkiranpal Singh Asia Pacific University College of Technology & Innovation Technology Park Malaysia Bukit Jalil‚ 5700 Kuala Lumpur‚ Malaysia May 2006 kiran@apiit.edu.my Abstract To be successful‚ organizations must look into the needs and wants of their customers
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themes. Although loyalty is an issue that is evident throughout the play‚ it is not the most significant. The issue of loyalty acts as a catalyst in developing the other major issues in Hamlet such as revenge‚ appearance and reality‚ mortality and fate. Loyalty creates the drama in the play and is the driving force behind the play. Loyalty is apparent in most of the main relationships in Hamlet including Hamlet’s loyalty to Old Hamlet‚ Fortinbras’ loyalty to his father‚ Laertes’ loyalty to Polonius
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stores located at the market of Bayambang. But there are things that this business needs to improve‚ including the satisfaction of the customers. Consumers Minimart Inc. need additional effort in making their service much better including in queueing system or waiting
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Figure 1 ACSI MODEL 5 Figure 2 - Kano Model 9 Chosen Topic The broad topic covered in this literature review is the area of Customer Satisfaction. The authors job is as a Customer Care Manager for Senator Windows for the past 15 years. The area of interest is therefore centred on the elements required to achieve the required level of customer satisfaction and also the methods that can be used to effectively measure it. Scope It would be desirable to limit the scope of the research to industry
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CHAPTER ONE INTRODUCTION Marketing decisions are very important to a firm’s success. In view of its ability to provide satisfaction to the growing wants and needs of the people‚ marketing as an economic activity has thereby gained importance in the economic world. So important it is that it touches the lives of all people all over the world. Consumer satisfaction is a central concept in modern marketing thought and practice. Referred to many as the "marketing revolution" of the 1970s‚ a sudden
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Customer satisfaction with online banking services 1 Customer satisfaction with online banking services M.Tayyeb Masood Waqar Ahmed Author‚ Faculty of Management Sciences Muhammad Ali Jinnah University‚ Pakistan Abstract The study seeks to discover‚ what will be the main factors in customer satisfaction of electronic banking services in Pakistan? This paper inspects and study the most important factors in e-banking services in the Pakistan and customer„s evaluation of the electronic
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Power of Loyalty In epics‚ the faithfulness and loyalty of characters are put to the test in relationships and conflicts. Through these situations‚ some thanes fail to live up to the ideal of loyalty. However‚ Beowulf maintains loyal to his alliances through all struggles which illustrates his extraordinary faithfulness. In the epic Beowulf‚ Beowulf emphasizes the ideal of loyalty throughout his relationship with his lord Higlac and his host Hrothgar. First‚ Beowulf stays loyal and faithful
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