CRM in Indian retail sector K. Sarada madhavi ABSTRACT Retail is India ’s largest industry‚ accounting for over 10 per cent of the country ’s GDP and around eight per cent of the employment. It is one of the most dynamic and fast paced industries with several players entering the market. The growing middle class‚ who has a substantial disposal income in hand‚ constitutes the largest shoppers ’ segment in India. Its consumer behaviour
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COUNTRY REPORT ON CUSTOMER LOYALTY IN RETAIL SECTOR WITH SPECIAL EMPHASIS ON TESCO Submitted By: Rajat Kaul A1808709003 2009-2011 Submitted To: DAVID OGLE TABLE OF CONTENT Chapter 1 Introduction Introduction Aims and Objectives Chapter 2 Literature Review The Concept of Loyalty Loyalty Programs in India Chapter 3 Methodology Research Methodology Comparative Analysis Chapter 4 Analysis
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and engage employees’ hearts and minds as well as their bodies. 2. What is the difference between efficiency and effectiveness? Which is more important for performance? Can managers improve both simultaneously? According to the textbook‚ “Understanding Management “by Richard Daft; Effectiveness is the extent to which the organization achieves a stated goal and efficiency is the amount of resources used to achieve those goals. In order to find out which one is more important‚ you should look
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EDF 6228 Assignment 1 Wenjing Yuan After half of a semester of learning about CLIL‚ many new concepts and ideas have come to my mind. After knowing some theoretical issues‚ I am thinking about whether CLIL is as practical and good as many scholars have mentioned. Also I am curious if CLIL can be used properly in my context – the junior years English learning of high school in China. In this essay‚ I will first review the rationale aspects about CLIL‚ talking about the definitions‚ the features
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UNDERSTANDING LEADERSHIP The factors that will influence the choice of Leadership styles or behaviours in workplace situations There are a number of different factors that will determine your choice of Leadership style. To choose the most effective approach for you‚ you must consider: Your natural style or preferred style (This is determined by your own personality) Your level of responsibility (You may face different types of decisions) The Task at hand (Is it a routine task or something
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References: Finlay‚ L.‚ Pearson‚ C. and Ram S. (2005) Understanding health‚ Milton Keynes‚ The Open University Task 2 Write no more than 200 words in total for this task‚ which covers the past‚ present and future. 1 Past: give at least one example of a way in which your learning skills have improved during this
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Understanding Addiction Limestone College Abstract As early as 1939 with the publication of the first edition of the Big Book of Alcoholics Anonymous the medical community was aware that addiction was more than a moral shortcoming. In the first addition of the book in the chapter The Doctor’s Opinion‚ Dr. William Silkworth (1939) wrote the following‚ “We believe‚ and so suggested a few years ago‚ that the action of alcohol on these chronic alcoholics is a manifestation of an allergy; that the
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TASK The purpose of this unit is to develop the knowledge and understanding of different leadership styles or behaviours to be found in the workplace‚ including an understanding of your own preferred leadership behaviours‚ and the impact that these different styles are likely to have on behaviour of team members. The task requires you to demonstrate this understanding in the context of an organisation with which you are familiar. It also requires you to use feedback to assess and reflect on
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INTRODUCTION TO COMPARATIVE POLITICS B.A POLITICAL SCIENCE IV SEMESTER CORE COURSE (2011 Admission) UNIVERSITY OF CALICUT SCHOOL OF DISTANCE EDUCATION CALICUT UNIVERSITY P.O.‚ MALAPPURAM‚ KERALA‚ INDIA - 673 635 250 SCHOOL OF DISTANCE EDUCATION UNIVERSITY OF CALICUT SCHOOL OF DISTANCE EDUCATION STUDY MATERIAL B.A. POLITICAL SCIENCE (2011 Admission onwards) IV SEMESTER CORE COURSE INTRODUCTION TO COMPARATIVE POLITICS Prepared by: Sri. C.M. James‚ Assistant Professor Department
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the reality we live in every time we make a purchase. Retail anthropology is the study of consumers’ shopping habits in order to choose the best locations‚ retail sites‚ and designs for the space within each store. This may seem like such a good idea for businesses and even for the people‚ but is it really a good idea? Being able to control what the masses may buy can be a powerful tool against the people. Surveillance of consumers by retail anthropologists is manipulative and unethical because it’s
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