customer value‚ satisfaction‚ and loyalty? 2. What is the lifetime value of a customer‚ and why is it important to marketers? 3. How can companies cultivate strong customer relationships? 4. What is the role of database marketing in customer relationship management? MARKETING MANAGEMENT AT RITZ-CARLTON The Ritz-Carlton hotel chain‚ owned by Marriott International‚ is known throughout the world for its singular focus on providing exceptional service and luxurious amenities. This customer-centered
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Identify the choice that best completes the statement or answers the question. ____ a. b. c. d. e. 1. The concept of exchange is important to marketing because: if all the conditions for an exchange are in place‚ then the exchange will be completed exchange provides money to marketers marketing activities help to create exchange marketing activities are a requirement for exchange to take place money is the only medium of exchange for business marketers ____ 2. A company that sets
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Table of Contents 1.0 CASE STUDY 1 – MARKETING MANAGER IN TEXTILE COMPANY 1.1 Define and provide an understanding of the marketing concept.....................4 1.2 Explain the various elements of the marketing orientation concept................5 1.3 Identify the micro and macro environmental factors that need to be considered‚ taking into account that the company intends to go for the regional market..........................................................................................
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A company’s total promotion mix- also called its marketing communications mix –consists of the specific blend of advertising‚ public relations‚ personal selling‚ sales promotion‚ and direct-marketing tools that the company uses persuasively. Advertising- Any paid form of non personal presentation and promotion of ideas‚ goods‚ or services by an identified sponsor. Sales promotion- Short-term incentives to encourage the purchase or sale of a product or service. Personal selling- Personal presentation
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QUESTION 1 a) Define the term “MARKETING” Marketing is the process of communicating the value of a product or service to customers‚ for the purpose of selling the product or service. It is a critical business function for attracting customers. From a societal point of view‚ marketing is the link between a society’s material requirements and its economic patterns of response. Marketing satisfies these needs and wants through exchange processes and building long term relationships. It is the
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Chapter I: Introduction In this day and age‚ technology is developing so rapidly that changes are occurring all across the board. Faster internet‚ digital photography‚ and interactive programs are all making advertising and marketing much easier in the ever expanding world of consumerism. With all these new advances‚ there are bound to be numerous changes With more consumers globally‚ choice and desire to get involved in co-creation through the business system‚ the race is on to own the consumer
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exist. And they wanted to ensure that their stockholders received their dividends‚ to keep their interest in the company. 2. Was there anything unethical about the president’s actions? Was there anything unethical about the controller’s actions? Explain. The president had seen the problem and addressed it. But the controller’s decision was unethical‚ because he took a bank loan out to put their company over the $1 million mark. If he had explained to the president‚ what he had done‚ the president
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in the Basic Marketing text‚ see page 8. Internet Exercise: ONSALE Auction Supersite The ONSALE Auction Supersite features a number of on-line auctions in which different sellers auction off computer‚ consumer electronics‚ and other products to buyers. Visit the web site at www.onsale.com and review an open auction for a consumer electronics product. What are the advantages and disadvantages of this market for sellers? For buyers? For related discussion in the Basic Marketing text‚ see page
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Part 1: Defining Marketing and the Marketing Process (Chapters 1–2) Part 2: Understanding the Marketplace and Consumers (Chapters 3–6) Part 3: Designing a Customer-Driven Strategy and Mix (Chapters 7–17) Part 4: Extending Marketing (Chapters 18–20) 8 Products‚ Services‚ Building and Brands Customer Value After examining customerdriven marketing strategy‚ we now take a deeper look at the marketing mix: the tactical tools that marketers use to implement their strategies and deliver
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Coke‚ Nike‚ McDonalds‚ etc.). Using this brand as an example‚ describe what makes this a unique brand that is easily recognizable by consumers. What do you‚ as a consumer‚ think of when you see this brand logo? How would you describe a Brand? What roles do Brands play in the market and what signals success? (Points : 25) Question 3.3. (TCO H) Marketers recognize that the marketing of services is different than the marketing of a product because of the different characteristics
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