friendly towards our guest. And of course they must have the knowledge to be able to answer guests questions. The building and equipment‚ in fact all the hardware of the operation‚ must support the luxury atmosphere which we have created in the hotel. Stylish design and top-class materials not only create the right impression but‚ if we choose them carefully‚ they are also durable so the hotel still looks good over the years. Most of all though‚ quality is about anticipating our guests needs‚ thinking
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GUEST TYPES; 1. Confidential 2. Government official 3. VIP 4. With Reservation 5. Walk Ins 6. Owner/Board of Director 7. Returning Guest 8. Employees 9. Celebrity MARKET SEGMENT ABBREVIATION CODE: 1. HU = House Use 2. Comp = Complimentary 3. Corp = Corporation 4. IT = Individual Travelers 5. FIT = Rack rate 6. LSG = Long Staying Guest 7. ALCO = All charges to Company 8. MTCO = Meal only To Company 9. RMCO = Room
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About us The Orchid - An Ecotel Hotel in Mumbai is Asia’s first certified eco-friendly five-star hotel. This 372- room hotel is strategically located adjacent to the domestic airport making it a convenient place for the business traveller to stay. Everything is designed so as to be unobtrusive. Like The Club Privé room‚ an exclusive club floor with a private lounge and butler service. Or the well-appointed business and conference center to take care of your business needs in Mumbai. The exclusivity
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Fully Automated Package Plan Accounting How to maximize revenues and accurately account for revenue spent in your outlets by guests on a package plan. By: Tim Yellak President‚ CSS Hotels Systems June 2012 Fully Automated Package Plan Accounting The practice of selling package plans has been utilized in the hospitality industry to increase occupancy and revenue. Accounting for a package however‚ creates complicated accounting issues. This paper will not only look at some of the different
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operations to insure profitability‚ control costs and quality standards ensuring total guest satisfaction. This position is a very highly visible leadership position that has learned and mastered the company standards and also ensures that the guest satisfaction survey results are above brand and customer’s relations and recovery are strong and immediate. Also this position requires daily interaction with guest service associates and other key personnel to consistently deliver impeccable services
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efficiency and guest service. At present‚ the hotel has five clerks on duty‚ each with a separate waiting line‚ during the peak check-in time of 3:00 P.M. to 5:00 P.M. Observation of arrivals during this time shows that an average of 90 guests arrive each hour (although there is no upward limit on the number that could arrive at any given time). It takes an average of 3 minutes for the front-desk clerk to register each guest. Ms. Shader is considering three plans for improving guest service by reducing
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briefly the benefits of installing the Opera system in our hotel and there is a floorplan will be attached in this report which shows the new equipment should be installed in the reception area. Also there are new pricing packages of our brand new guest rooms will be suggested. Section One The Introduction and Operation to the New Computer System Introduction to Opera System Opera system is very powerful and convenient software for the hospitality industry. Opera system is not only the making
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Hospitality Challenges Today 1. EXECUTIVE SUMMARY The Hospitality business model is characterized by high fixed-costs and variable income. Fluctuations in occupancy and room-rate demand tight cost control. Yet the increasing expectations of Gen-Y Guests won’t tolerate less than excellent service. A hard equation to balance. In some parts of the world‚ the competitive bar is raised higher by the condensed proximity of the finest and most attractive destinations. And – it’s always ON – 24hrs
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An Unexpected Friendship According to Lopez’s novel‚ The Soloist‚ “A friend is someone who inspires‚ who challenges‚ who sends you in search of a truer sense of yourself.” (Lopez 197). The two main characters‚ Steve Lopez and Nathaniel Anthony Ayers Jr.‚ develop a true friendship throughout the novel. Lopez was a middle class journalist for the LA Times‚ and while searching for a new story he stumbled upon a fifty year homeless man playing a broken down violin and that intrigued him. Little did
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Flight Details | * Departure * Manila(MNL) (NAIA Terminal 3) to Tacloban(TAC) (Daniel Z. Romualdez Airport) * Departure: 26 Aug 2013‚ Monday‚ 0420 AM * Arrival: 26 Aug 2013‚ Monday‚ 0535 AM * Flight No.: Flight 5J - 651 | | | Guest Details | Guest Names 1. VIOLETA CAYABYAB | Seat No. none‚ | Baggage: 5J651-BAG15.0 2. LHARA NECOLE CAYABYAB | Seat No. none‚ | Baggage: 5J651-BAG0.0 | Address * BGTP TRAVEL AND TOURS Market Annex Building F. Palmares St. Poblacion Ilawod Passi City
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