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    4918-339-7 Lelani van Blerk ENG1502 Semester 2 Assignment 02 Unique Number: 865041 4918-339-7 Lelani van Blerk ENG1502 Semester 2 Assignment 02 Closing Date: 30 September 2014 Unique Number: 865041 P. O. Box 236 St. Lucia Estuary 3936 -1Open Rubric 4918-339-7 Lelani van Blerk ENG1502 Semester 2 Assignment 02 Unique Number: 865041 Index Semester 2 Assignment 2: Discourse analysis a) Collect 5 signs or posters which appear within the same environment‚ this could be your local church‚ mall‚ school

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    Part I: Basic description of the Service Organization Part I: Basic description of the Service Organization The first thing I did for this project was contacted Alys Beach. I told them I would be doing a project on them‚ and they were more than willing to answer any questions I had. Brief History: Alys Beach is located in Panama City‚ Florida‚ six miles east of Seaside. Two sisters and two brothers started it in the early 1990’s. Alys Beach is owned by EBSCO‚ and is a privately

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    depopulated‚ he summoned to his presence a thousand hale and light-hearted friends from among the knights and dames of his court” (Poe 3). Once the last guest entered the gate doors‚ no one came in‚ and no one gets out (seeing as the Prince welded the gates shut). After a few months the prince decided to throw a breathtaking masquerade ball. As instructed‚ the guests wore elaborate costumes and masks. The party took place in a strange design and setup. A series of 7 rooms lead you from the beginning to the

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    thirteen rooms which are designed to provide the maximum comfort and tranquility for the guests. Their accommodations are packed with complimentary breakfast‚ unlimited Wi-Fi internet access‚ flat screen‚ and remarkable ambience. It also caters different events and activities which can be conducted in Jocel’s Garden Venue. At the entrance of Jocel’s Garden Suites is the cozy Celien’s coffee & foodshoppe where guests can relax while having their favorite brew or snacks. The cafe also provides free

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    leather or “Two Lions” where guests get to choose between sleeping in elevated cages or a twin bed down below. Example hotel in Malaysia as we can see like Sunway Hotel and Resort. They making a cowboy theme‚ arabian theme and others but the Propeller Island City Lodge making unusual theme where they want to attract the boring tourist with their room. Only those who dare to be different will make a difference. They success to build a theme hotel which attractive for guest to try. Although it might

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    Manila by continuously motivating and training their employees‚ bringing 100 percent satisfaction and quality service to their guest. To fulfill the vision of the said resort they also have the mission to provide the guest a remarkable experience of comfort and pleasure in which 100 percent satisfaction is their best reference. Their mission is to provide the guests the 100 percent satisfaction‚ the resort accomplishes systems that will

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    adventure tourists‚ eco tourists‚ leisure tourists‚ etc. However they all have one thing in common – they chose one hotel and expect to receive best service. This is the place where their staying begins and ends. Here hotel makes it’s first expression on guest. There is one famous saying: “you will never have a chance to make first expression for the second time.” That is why it is very important to have excellent front office with well-qualified professional working there. If that first expression will

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    PROBLEM  A. GENERAL Problem Lack of maximizing the resorts full potential towards providing its services to clients due to use of the manual system. B. SPECIFIC Problem B.1) Difficulty in locating files: due to the large number of guests files‚ location of guests files during Check-in‚ updating of daily expenditures‚ receipt generation and Checking-out is extremely difficult for the resorts employees. B.2) Large storage space B.2.i. Organization of raw files or paper documents will soon rend

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    Topic: ’Impossible that I lost diamond ring”‚ (Selina Lum‚ 2011) Court Case: Bass Anne Hendricks V Shangri - La Hotel Source: The Straits Times Date: 26th January 2011 Summary of Facts: An American multi-millionaire‚ Ms Bass‚ lost her 6.41 carat diamond ring in Shangri-La Hotel during her visit to Singapore. She claimed that she always had the ring with her and it is barely impossible to lose it. Thus‚ she filed a civil lawsuit against the hotel and sought for compensation. According to

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    her were being dishwasher‚ bussing out soiled dishes of the guest‚ giving of food item‚ incharge of housekeeping‚ and sometimes doing table skirting. The difficult task that was given to her was addressing guest complaints. The experiences that were undesirable based on her experience was when she gave different food item instead of the guest’s order. Supposed to be‚ his order was “puto and dinuguan” but instead of it‚ she gave the guest “banana and mountain dew”. According to Trainee A‚ the

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