The Association of Business Executives International Business Case Study Unilever Afternoon‚ 4 December 2012 This is an open-book examination and you may consult any previously prepared written material or texts during the examination. Only answers that are written during the examination in the answer book supplied by the examination centre will be marked. 6IBCS1212 © ABE 2012 Notes l As in real life‚ anomalies may be found in this Case Study. Please simply state your assumptions
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Unilever is an international consumer good company. With more than 400 branches‚ Unilever has their products sold in more than 190 different countries in the world. Unilever products focus on people’s health and well-being. The company’s portfolio ranges from nutritionally balanced foods to indulgent ice creams‚ affordable soaps‚ luxurious shampoos and everyday household care products. Unilever divided their products into four main segments: Personal care (36% of sales) with Dove‚ Rexona‚ Lux‚ Sunsilk
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Hindustan Unilever Limited (HUL) is India’s largest Fast Moving Consumer Goods Company with a heritage of over 75 years in India and touches the lives of two out of three Indians. HUL works to create a better future every day and helps people feel good‚ look good and get more out of life with brands and services that are good for them and good for others. With over 35 brands spanning 20 distinct categories such as soaps‚ detergents‚ shampoos‚ skin care‚ toothpastes‚ deodorants‚ cosmetics‚ tea‚
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UNILEVER CUSTOMER SERVICE Introduction: increasing customer service standards is considered highly important to companies consumers prefer to shop or use services from companies that have highly quality customer service. in this section have discussed about uniliver company’s customer service. Uniliver customer service analyst salaries: unilever customer service analysts earn $40k annually. This is $2k more than career bliss average customer service analyst salary and $21k less than
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November 14‚ 2011 Unilever in Brazil Case Write-up Background: Unilever is a $56 billion company that sells a wide variety of consumer goods. One of their most well-known products is powdered detergent. At the time this article was written‚ Unilever operated in over 150 countries worldwide. One of the countries that they have had particular success in was Brazil‚ where they controlled 81% of the market. The problem was that they were having trouble capturing the entire market‚ as the rest
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I – Importance of the Balanced Scorecard The Kaplan and Norton article builds upon the concept of Balanced Scorecard as introduced by Kaplan and Atkinson. The core concept highlighted by both articles is the elemental role of the Balanced Scorecard in the information age. Pure financial measures of performance may have been adequate in the industrial era where central to the organizational identity were easily measurable tangible assets such as plant and machinery. However‚ in the information age
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Introduction of Unilever: If the adage ’two heads are better than one’ applies to business‚ then certainly Unilever is a prime example. The food and consumer products giant actually has two parent companies: Unilever PLC‚ based in the United Kingdom‚ and Unilever N.V.‚ based in The Netherlands. The two companies‚ which operate virtually as a single corporation‚ are run by a single group of directors and are linked by a number of agreements. Unilever considers itself the second largest consumer goods
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Unilever in Brazil (1997-2007): Marketing Strategies for Low-Income Consumers Overall winner of the 2008 European Case Clearing House Awards Winner of a 2007 European Case Clearing House Award in the category “Marketing” Winner of the European Foundation for Management Development Case of the Year Award 2004 in the category “Marketing” 04/2008-5188 This case was prepared by Pedro Pacheco Guimaraes‚ INSEAD MBA 2003‚ and Pierre Chandon‚ Associate Professor of Marketing at INSEAD‚ as the basis
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MGT 6170-Marketing‚ Unilever in Brazil Case Study Table of Contents 1. INTRODUCTION ............................................................................................................... 2 1.1. 2. Aim of the report .................................................................................................. 2 CONSUMER BEHAVIOUR ON PURCHASE OF DETERGENTS IN BRAZIL ................. 2 2.1. 2.2. Consumer decision Process .........................................................
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Who are Unilever: - Unilever was founded on 1 January 1930 by Antonius Johannes Jurgens‚ Samuel van den Bergh and William Hulme Lever‚ 2nd Viscount Leverhulme. The amalgamation of the operations of British soapmaker Lever Brothers and Dutch margarine producer Margarine Unie made sound commercial sense‚ as palm oil was a major raw material for both margarines and soaps‚ and could be imported more efficiently in larger quantities. Unilever is a (British – Dutch) multinational consumer goods
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