Question4: What closing time should Citywide Spirits Shoppe choose to maximize profits? Through the Attachment: (Evening time) Contribution Margin = average purchase revenue-average purchase cost = $30.52-$23.25 = $7.27 per customer per purchase Average numbers of customer: (Attachment 2) close time averge customers Time Total customer 10pm 10.18 10pm~11pm 12 11pm 10.16 10pm~12pm 21 12pm 10.08 10pm~1am 27 1am 9.71 10pm~2am 32 2am 9.4 10pm~3am 36 3am 9.06 10pm~4am
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TB00417 The Southwest Spirit Customer service far beyond the norm in the airline industry was not unexpected at Southwest and hadits own name—Positively Outrageous Service. Some examples of this service included: a gate agentvolunteering to watch a dog (a Chihuahua) for two weeks when an Acapulco-bound passenger showedup at the last minute without the required dog crate; an Austin passenger who missed a connection toHouston‚ where he was to have a kidney transplant operation‚ was flown there by a
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Customer service | Customer-Centric | An introduction on how to provide superior customer service skills. | | | | An informational essay on how to provide superior customer service using these seven skills: The right attitude‚ Understanding the customer’s needs‚ Clear communication‚ Dealing with difficult customers‚ Business telephone etiquette‚ Customer service and technology‚ and Serving diverse populations. The essay provided also uses examples of these situations and may include
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THIRTEEN CUSTOMER SERVICE FACTS BY: Michael A. Aun‚ CSP‚ CPAE Speaker Hall of Fame Reference - http://www.nsacentralflorida.com/Articles/Thirteencsfacts.pdf Thirteen Customer Service Facts. Fact Number One Dissatisfied customers tell an average of ten other people about their bad experience. Twelve percent tell up to twenty people. In very simple terms‚ bad news spreads rather quickly. Don’t think for a moment that your poor performance in servicing your client goes unnoticed. Not only
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Table of Contents 1.0 INTRODUCTION 4 1.1 Company Overview 4 1.2 Current Strategies 5 1.3 The Basis for Strategic Management Process 6 1.4 Stages of Strategic Management Process 7 2.0 EXTERNAL ANALYSIS 8 2.1 PESTEL Analysis 8 2.1.1 Political 8 2.1.2 Economic 8 2.1.3 Social 9 2.1.4 Technological 9 2.1.5 Environmental / Ethical 9 2.1.6 Legal 10 2.2 Porter’s Five Forces 10 3.0 SWOT ANALYSIS 12 3.1 Strength 12 3.2 Weakness 12 3.3 Opportunities 12 3.4 Threats 13 4.0 Strategy Formulation 14 4.1 Difference
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One hub or none The case for a single UK hub airport November 2012 Contents 1 Introduction 2 Executive summary 3 What is a hub airport? 4 What is the value of a hub airport to the UK? 5 Why aren’t two hubs better than one? 6 What does the UK require to maintain its hub airport status? 7 Conclusion p1 p2 p5 p11 p19 p29 p33 1 Introduction We are living through an era of profound change. The balance of the global economy is shifting to the ‘emerging markets’ of the world: places like China
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Advantages of hub-and-spoke The following two points are the major advantages that the hub-and-spoke system had initially brought to the airline business; however some disadvantages had been developed later due to changes in external environmental factors. 1. Encouraged the rapid growth in the airline business The hub-and-spoke system since developed after deregulation‚ has allowed a rapid growth in size‚ competition strategy and traffic demand in the airline business. However‚ as suggested by
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Less IS More In “The Gospel of Consumption”‚ Jeffrey Kaplan touched on the Kellogg controversy regarding their temporary experiment with a six-hour workday. This hot debate brought up the question: Which is better? A larger income or a chance to rest? It is without hesitation that I say we should have stuck to the six-hour workday. Although our current eight hour routines allow us the opportunity to earn more money‚ Kellogg’s experiment proved that those with shorter hours were happier and healthier
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13: Caring for people with additional needs AO1 Introduction In my AO1 ‘caring for people with additional needs’ portfolio I am going to provide and clearly display in great detail information and understanding of three causes of additional needs. I will do this by researching a range of sources to get in dept information. Then I will provide an explanation with great content of the effects on people who are in need of these services due to their additional needs. Finally‚ I intend to record
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How be more confident as a man Ryan Bornack Period 4 Becoming a man is the only thing asked of you when you are born. When you come into the world‚ you’re not afraid. You’re not worried about being judged‚ or dealing with responsibilities. You’re not worried about how things work out‚ or how you get through the day. You’re only worried about what’s in front of your face‚ and how you take it in. Eventually‚ you grow older and make decisions based on what you have taken in. These decisions grow
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