Customer Service Unit 2 Prepare to deliver excellent customer service Session 1 Understanding customer service principles Handout In this Session‚ you have learned about: The importance of learning about your organisation’s products and services and how they are publicised Your organisation’s offer and how to keep up to date with it Customer service procedures The implications of poor customer service across different sectors. Your organisation’s products and services Sources of
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details to explain why this invention is needed. Nowadays‚ most of people really need product that made their comfort or entertainment. If I could create something‚ I would like to invent solar car. It has many benefits to create because if people change a general car to be a solar car‚ the world would have more fuel; Expense would become less; the world would become a better place Firstly‚ solar car does not need a fuel. In the future‚ if people still drive a general car‚ fuel would have no to
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Review Question 1. Service personnel must be aware of the degree of social distance desired by their customers. Explain 2. As a restaurant manager‚ your attention is called by a server to a booth of four men who are talking loudly‚ using profanity‚ and appear to be belligerent. 3. Your restaurant is located near a high school.Recently‚ several of the students who are patrons have been throwing ice and wadded paper napkins at each other. What should you do? 4. Eye contact is particularly
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According to police‚ between 8-8:30 pm Tharoor entered his hotel room no 345. He found that the main hall of the suite was open but her bedroom was locked from inside. Tharoor‚ who had attended the All Indian Congress Committee session in the morning and a meeting in the evening in the suite‚ took the help of a "swipe card" to open the room‚ said police. How it all unfolded # On Thursday morning‚ the couple checked into suite No. 345 of Leela Hotel. # On Friday‚ Shashi Tharoor left to attend the
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People with Additional Needs: Unit 26 (pass criteria only) Introduction A brief introduction to the introductory pack including aims and objectives Include a definition of additional needs Explain why it is important for care practitioners to be aware of the different additional needs that people may have (150 words) P1 –Outline reasons why individuals may experience additional needs - Produce a newsletter What are additional needs – What is a physical disability and how does it have
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LESS IS BORE. INTRODUCTION HOW CAN ONE DESCRIBE AND ANALYSE AN ARTISTIC MOMENT WHILE IT IS GOING ON? SO IN CASE OF POSTMODERNISM‚ HISTORY OFFERS NO INSIGHT AS TO THE SCOPE OF THE MOMENT BECAUSE WE ARE IN IT’S MIDST. EXPLANATION “I NEVER KNEW ANYBODY . . . WHO FOUND LIFE SIMPLE. I THINK A LIFE OR A TIME LOOKS SIMPLE WHEN YOU LEAVE OUT THE DETAILS.” SAME WAS THE THINKING OF ROBERT CHARLES VENTURI WHEN HE TOSSED HIS FAMOUS QUOTE ‘’LESS IS BORE’’‚ WHICH PAVED THE WAY FOR POSTMODERNISM IN THIS MODERN
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Unit 1 Assessment Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a USB drive • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name‚ the course
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The American Flag is the most widespread symbol Americans have. It took a disaster to make me realize how important it is. I would always wave the flag in a parade or on the Fourth of July‚ but I never really stopped to think about what I was doing. The terrorist attacks on September 11‚ 2001 are what changed my view. They caused me to reflect about our country and the value of saying‚ “I am an American.” After September 11th‚ there was an explosion of patriotism. Flags were bought and hung everywhere
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Wanting Mor by Rukhsana Khan and The Giver by Lois Lowry have two main characters. Jameela from Wanting Mor and Jonas from The Giver. These two novels are an adaption of emotional and physical oppression impacting these two young kids. They are oppressed by society‚ by their community‚ and by their own family. Jonas is part of a community with no climate‚ no emotion‚ no choices‚ and no memories. Imagine a world with no fear‚ pain‚ warfare‚ poverty‚ hunger‚ or terror. It almost sounds perfect. But
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Moment of Truth Aldo is the object that we chose to observe and study their customer service quality. Aldo is a private corporation that owns and operates a worldwide chain of shoe and accessory stores. Based on our observations‚ we felt dissatisfied through its customer service for the following reasons: 1. POOR GREETING. The staffs are not greeted the customers immediately. Although they are busy with others‚ they still can give a smile and quick greeting‚ and tell them they will be attended
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