Customer Centric Service Kaplan University Unit 1 AB221 Malana Crofoot 01/10/2012 Unit 1: Customer Centric Service When a person owns or operates a business there is an expectation to deal with persons outside of themselves. Knowing this it is best to give those people the best impression possible in order to gain customer loyalty and repeat business. If I owned a business‚ I would try to treat every customer as if they were my first. That first customer is very crucial
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Chapter 8 1. Define the term empowerment‚ being sure to distinguish between involvement and empowerment. Involved employees are asked for their input‚ but are not given ownership of their jobs. Empowered employees are given ownership of the process and they are responsible for the products or services generated by those processes. 10. What is a quality circle? A quality circle is a group of employees that meets regularly for the purpose of identifying‚ recommending‚ and making workplace improvements
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UNIT 3 1.1 Explain what is meant by diversity‚ equality and inclusion. Diversity; this is the difference in people’s culture‚ color‚ race‚ background‚ moral believes and religion. In other for diversity to be effective‚ people need to accept others for who they are in the society such as people who do not share the same values. In health care‚ the diversity range from elderly‚ mental health‚ disabilities and race. Care assistants meet different types of people from different background during
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Level 3 Award in Education and Training (QCF) Assignment 1 Part 1 Prepared by: Moataz Farrag There are many elements that influence the performance and conduct of a lecturer or teacher‚ one of those elements are the respective legislations and regulatory requirements that are relevant to the subjects that he’s teaching or training learners for. Similarly codes of practice will have almost the same influence. These elements are going to influence very much the way a lesson is conducted as well as
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Unit 2 – Equality‚ Diversity and rights in health and social care M3. Discuss difficulties that may arise when implementing anti-discriminatory practices in health and social care settings. In this task I have been asked to talk about difficulties that may occur in regards to anti-discriminatory practices in a health and social care environment‚ I will be discussing the topics namely‚ Socialisation‚ Culture‚ Past events‚ Health and Language & Communication. Anti-discriminatory Practices This is
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Level 3 Diploma for the Children and Young People’s Workforce (QCF) Unit 53: Promote Positive Behaviour. Learning outcome 1: Understand how legislation‚ frameworks‚ codes of practice and policies relate to positive behaviour support. 1.1 Explain how legislation‚ frameworks‚ codes of practice and policies relating to positive behaviour support are applied to own working practice. Children Act 1989 The Children’s Act 1989 was brought into force in order to ensure that the welfare of every
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UNIT 3 Health and social care Level 2 Explain how the plan meets the health and wellbeing needs of the individual In health and social care the wellbeing of the individual is essential for all round health and well-being. Using the case of Miss JB‚ this essay I will explain how my plan will meet the health and wellbeing needs of this individual. To assist this process an action plan have been drawn up to support the short term‚ mid-term and long term goals of the individual to enable Mr JB to
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The user domain contains the employees that will be accessing resources in the network. Users access systems‚ applications‚ and data within the rights and privileges defined by the acceptable use policy. The AUP must be followed at all time or the user may be terminated. There are threats ranging from lack of awareness to blackmail and extortion. All employees are responsible for their own actions when using the network. The users will all be expected to read and abide by the acceptable use policy
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Analysis and explanation of the threat and vulnerability pairs and their likelihood of occurrence. The chart explains the aspects of the vulnerabilities and threats. b\Because we have no data on these threats on the amount of occurrences we cannot assign an impact rating or a probability rating in which is high medium an low (reference page 121 of book) Vulnerability Threat Probability Impact Suggested Mitigation Steps Lack of network security controls Denial of service attacks High High
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1. Why is it critical to perform a penetration test on a Web application and a Web server prior to production implementation? Although many organizations have reduce significant number of design and coding defects through software development lifecycle; there still remains security holes that arise when an application is deployed and interacts with other processes and different operating systems (Cobb‚ 2014). Another reason that penetration test is critical is many Payment Card Industry Data Security
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