TOTAL QUALITY MANAGEMENT Lecture I History of Quality During the early days of manufacturing‚ an operative’s work was inspected and a decision made whether to accept or reject it. As businesses became larger‚ so too did this role and full time inspection jobs were created. Accompanying the creation of inspection functions‚ other problems arose: • More technical problems occurred‚ requiring specialized skills‚ often not possessed by production workers • The inspectors lacked training • Inspectors
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Total …… Quality…… Management…… Presentation slides by Dr Anjan Ghosh ….. ……VP-TQM Exide SXC-Logistics & Supply Chain Management March -April 2013 External Developments in last 40 years that has changed the Business Environment • Customers have taken charge – buyers market ‚ diverse customer requirements • Competition intensified – no more monopolies ‚ level-playing fields • Shifts in industrial zones – products made & sold globally ‚ no specific place • Changes in customer & supplier
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Total Quality Management Table of Contents 1. Executive Summary 3 2. Introduction 5 3. The meaning of quality 6 4. Understanding customer needs and expectations 7 5. The importance of quality 9 6. The evaluation of Quality management 14 6.1. Inspection 14 6.2. Quality control 15 6.3. Quality assurance 15 6.4. Total quality management 17 7. Important elements of TQM 19 8. How to introduce TQM 22 9. Levels of TQM 22 10. Sustaining TQM 23 11. Quality management
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Richard Branson and the Virgin brand name. British entrepreneur Branson dropped out of boarding school at the age of 17‚ in 1967‚ to start his own magazine. That venture was an immediate success‚ establishing the foundation for what would become a multibillion-dollar conglomerate during the 1990s. Along the way‚ Branson would attain cult status in his home country--the result of his business exploits quests for adventure‚ and unique personal style. The Virgin brand had meantime become‚ according to the
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PERFORMANCE AND QUALITY MANAGEMENT FOR HOSPITALITY‚ TOURISM‚ LEISURE AND EVENTS INDUSTRY ASSIGNMENT Performance management and measurement in hospitality organisation DT460/3E LECTURER: Dr. Detta Melia STUDENT: Samuel Vyhnanek‚ Filip Kral DATE OF SUBMISSION: 21.March 2013 EXECUTIVE SUMMARY The hotel chosen for the research had some quality assurance systems in place however the findings pointed to inconsistency and ambiguity in recognition of importance to measure and act on results
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RIVER WATER QUALITY MANAGEMENT River Ganga in upper Stretch River Ganga in Middle Stretch River Yamuna in upper Stretch River Yamuna in Middle Stretch Addition of several drains into the river Yamuna Water Quality Management in Rivers Dissolved Oxygen Depletion Dissolved Oxygen Sag Curve Mass Balance Approach • Originally developed by H.W. Streeter and E.B. Phelps in 1925 • Oxygen is depleted by BOD exertion • Oxygen is gained through reaeration Selecting
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Naturally‚ the large number of recalls and lawsuits threatened to tarnish the company’s image. Thus‚ in an effort to repair Toyota’s persona‚ the company overhauled its total quality management (TQM) programs implementing several new marketing strategies which included global advertising campaigns‚ technological developments‚ quality and safety-related reforms (Kozaki‚ Oura &Amasaka‚ 2012). Specifically‚ one of the first new marketing initiatives included an international computer database with the capability
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Issue paper one: Productivity and Quality Management Executive Report Prepared by G.Y. Attanayake MBA/2003/1448 Course : MBA 501 Managing Business Operations Dr. Travis Perera and Mr. A.K.L Jayawardana July‚ 2003 POSTGRADUATE INSTITUTE OF MANAGEMENT University of Sri Jayewardenepura TABLE OF CONTENTS PAGE NO. EXECUTIVE SUMMERY 4 1.0 INTRODUCTION 5 1.1 MEASURING PRODUCTIVITY IN THE MANUFACTURING AND SERVICE SECTORS 1.1.1 Productivity Defined and Explained 5 1.1.1.1 Why Productivity
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of contents List of figures………………………………………………………….iii 1. Introduction………………………………………………………1 2. The Foundations of TQM………………………………………..2 1. Quality……………………………………………………2 2. Evolution of TQM……………………………………….2 3. Relevance and practice of TQM…………………………………3 4. Costs of quality………………………………………………….6 5. Quality standard and Awards……………………………………7 6. Implementation of TQM………………………………………...8 1. Key elements of TQM……………………………………9 2. Implementation issues……………………………………12
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TABLE OF CONTENT Description of business The I-TEC Corporation is runned as a partnership of fifteen people. The numbers are important to guide the business to the right path of success. Ideas from each partner contribute to the growth of the business to new heights. The objective of the business is to provide low cost computers. It was started to address the problems that the country was facing with the “up to
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