Unit 19 – 2.5 The complaints management policy needs to be clear and indicate how; The service encourages feedback and complaints Risk assessments and follow up occur Complaints are investigated Complaints are recorded and reported Serious complaints are dealt with Complaints can lead to improvement in the quality of services The policy needs to be relevant to the services provided‚ the client base and the staff. The policy will be reviewed on a regular basis against regulatory requirements
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Unit 3 - Introduction to Marketing P1: Describe how marketing techniques are used to market products/services in two organisations Role of Marketing Marketing is the process of communicating the value of a product or service to customers for the purpose of sales. It is a critical business function for attracting customers. Marketing activities and strategies result in making products available that satisfy customers whilst making profit. The broad field of marketing activities can be condensed
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Unit 8 P1- Explain the principal psychological perspectives Behaviourism: This psychological perspective focuses on an individual’s behaviour‚ the two theories which are Pavlov and Skinner. Pavlov’s theory focuses on classical conditioning; he was working with dogs to investigate their digestive system‚ he attaches monitors to their stomachs and mouths so he could measure the rate of salivation. The dog started to salivate when the laboratory assistant entered the room with a bowl of food however
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P1 “You are a researcher within the Health and Social Care Department‚ they are currently reviewing the way that you communicate‚ both within the department‚ with other professionals‚ other agents‚ clients and each other. They have asked you to conduct further research on the role of effective communication in Health and Social Care. The research is based on number of practical and theoretical aspects‚ which combines essay type questions‚ case studies and role plays; which involves both group and
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UNIT 8 P1 Behaviourist approach Classical Conditioning – Learning to make an association between two events. Operant conditioning – The use of consequences to influence the occurrences of particular behaviour. Behaviourism is a psychological perspective‚ it focuses on observing behaviour. ‘ Learning theory’ is when an individual learns from observing some one else’s behaviour
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P1 Introduction: in this assignment I will be explaining the main six psychological perspectives to health and social care. The main six psychological perspectives: The behaviourist perspective Social learning theory The psychodynamic approach The humanistic approach The cognitive/information processing perspective The biological perspective The behaviourist perspective: The main key to understanding the behaviourist perspective is that we can understand any type of behaviour by looking at what
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P1 - Know the role of marketing in organisations British Sky Broadcasting Group (Public limited Company) The ‘BskyB’ which is commonly known to and referred to as ‘Sky’ is a British based satellite broadcasting‚ broadband and telephone services company. Cadbury Enterprises pte Ltd (private limited) Cadbury Enterprises pte Ltd‚ commonly known as ‘Cadbury’ is a British confectionery company‚ which is best known for their confectionary products such as ‘Dairy Milk’ chocolate‚ ‘Crème Eggs’ and
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Reflecting on units six‚ seven‚ and eight‚ there were interesting points revolving around physicals activities and the parameters that follow it. More specifically‚ the recommendations of physical activity‚ the theories that are involved‚ and lastly‚ ways to promote physical activities. Unit six discussed the recommendations of physical activity and the physical activity guidelines. The article‚ Physical Activity and Public Health Updated Recommendation for Adults From the American College of
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Gordon Ewen Safeguarding Adults and promoting independence Unit 11 P1 ‚ P2‚ P3‚ M1‚ D1 The types of abuse do vary from each individual and abuse is a violation of an individual’s human and civil rights by any other person or persons. The types of abuse range from physical‚ sexual‚ psychological‚ neglect‚ financial‚ discriminatory‚ bullying‚ self-harm‚ institutional‚ domestic violence. Physical Physical contact which can be seem as physical abuse depending on certain criteria such as the degree
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P1- Outline the web architecture and components which enable internet and web functionality. Part 1-Website Architecture Internet service provider is a company that provides the individual with access to the Internet and other related services such as Website building and virtual hosting. The IPS contains the equipment and telecommunication line access which is needed to have a point of presence (which is an access point from one place in to the rest of the internet) on the internet for the geographic
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