Abstract: This case discusses the customer service initiatives of LL Bean‚ Inc‚ a US-based multichannel retailer. LL Bean had evolved from being a mail order company selling hunting boots into a leading international retailer selling apparels‚ home furnishings and outdoor equipment. Its endeavor was to deliver quality products at reasonable prices and offer excellent customer service to customers. In its 98-year long history‚ the company had preserved the customer-centric tradition set by the founder
Premium Sales Marketing Customer service
Name: Date: 10/12/13 Instructor’s Name: Patricia ONeill Assignment: HUMA215 Individual Project Unit 1 Title: Compare/Contrast Greek and Roman Cultures Assignment: Part 1: Fill in the below table with both similarities and differences of the Greek and Roman cultures. Indicate if you are describing a similarity or a difference. If you are describing a similarity then place your research information under both the Greek and Roman culture. If you are describing a difference list
Free Ancient Rome Rome Roman Empire
General Certificate of Education Advanced Subsidiary Examination January 2013 Sociology SCLY2 Unit 2 Thursday 24 January 2013 9.00 am to 11.00 am For this paper you must have: an AQA 12-page answer book. Time allowed 2 hours A Instructions Use black ink or black ball-point pen. Write the information required on the front of your answer book. The Examining Body for this paper is AQA. The Paper Reference is SCLY2. This paper is divided into two sections.
Premium Sociology
TB00417 The Southwest Spirit Customer service far beyond the norm in the airline industry was not unexpected at Southwest and hadits own name—Positively Outrageous Service. Some examples of this service included: a gate agentvolunteering to watch a dog (a Chihuahua) for two weeks when an Acapulco-bound passenger showedup at the last minute without the required dog crate; an Austin passenger who missed a connection toHouston‚ where he was to have a kidney transplant operation‚ was flown there by a
Premium Southwest Airlines Airline ATA Airlines
Unit 1 Assignment To receive credit for completing the questionnaire‚ you need to submit your questions and answers to the dropbox. Follow these instructions to do so: 1. After you have submitted your questionnaire‚ you will receive an email with a copy of your answers. Open the email and copy all of the questions and answers. 2. Paste the questionnaire questions and answers that you just copied from your email into this document. 3. Save your assignment as lastname_Unit1_assignment
Premium Bachelor's degree Education Academic degree
and social care Effective communication in health and social care setting is very important as it allows the health care worker to perform their role effectively‚ allowing them to work alongside their colleagues whilst developing bonds with the service users who come from different religions‚ cultures or backgrounds. However when people with communication disabilities such as being deaf‚ blind etc. Struggle to communicate effectively with their care providers such as doctors or nurses could have
Premium Communication Nonverbal communication
Report On Possible Improvements To Customer Service 1. Why it is important to improve what is offered It is important to improve what is offered in a business as it will keep current customers satisfied and maintain existing customers. It is also important to remain competitive in the current climate and not to lose customers to competitors. Through improving what is offered the business will expand and gain new customers through good reputation‚ and good reputation should reduce the number of
Premium Customer service Customer Good
people of the village began to gather in the square‚ between the here were so many people post office and the bank‚ around ten o’ clock; in some towns there were so many people that the lottery took two days and had to be started in June 2nd)." 2. 3. The writing style of the story is a thriller‚ because of the suspense the author creates through the tension amongst the people of the village‚ which foreshadows that something awful about to take place. "(The girls stood aside‚ talking among
Premium Shirley Jackson Lottery The Lottery
Unit 2 Assignment 1 Calculate the Window of Vulnerability Not in my own words but The four parts would be the Discovery-Time‚ Exploit-Time‚ Disclosure-Time‚ and Patch-Time. All four of these must be looked at and evaluated. Discovery Time –is the earliest date that a vulnerability is discovered and recognized to pose a security risk. The discovery date is not publicly known until the public disclosure of the respective vulnerability. Exploit Time -is the earliest date an exploit for
Free Risk Security Vulnerability
Rachel Cramer Anthropology Dr. Murray 12/06/12 The Secrets of Haiti’s Living Dead Could it be true that zombies really exist? If so how and y? The mystery lies with in this article‚ “The Secrets of Haiti’s Living dead” written by Harvard Magazine. In Haiti “Legend has it that zombies are the living dead‚ raised from their graves and animated by malevolent voodoo sorcerers‚ usually for some evil purpose.” With that on your mind so called zombies were spotted in Haiti pursued by a Canadian
Premium Zombie Night of the Living Dead