complete experience‚ from the second they enter a business or view a website‚ to the after-sales service‚ such as spare parts or repairs. Superb customer service means providing services that customers did not even know they wanted‚ but are delighted to find are provided. Identifying Customer Needs Effective customer service involves satisfying customer needs‚ so the first step is to find out what these are. All customers contact a business because they want something. Businesses use several
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Subject: Two different businesses in London. Procedure: I have visited da coca cola enterprise in Edmonton‚ Never the less I have also been to Ash’s café. Findings: Coca- Cola enterprise limited in Edmonton. Purpose: Framework defines what being the best means for CCE‚ and outlines the strategic priorities that will help us become the best so we can drive consistent‚ longterm‚ profitable growth. Strategic Priorities: Grow value of existing brands and expand our product portfolio responsibly
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OCR LEVEL 3 CAMBRIDGE TECHNICAL CERTIFICATE/DIPLOMA IN BUSINESS Unit 2 - BUSINESS RESOURCES P1 - describe the recruitment documentation used in a selected organisation P2 - describe the main employability and personal and communication skills required when applying for a specific job role M1 - analyse the recruitment documentation of a selected organisation Scenario You are to produce a guide for applicants on the recruitment documentation used within a selected organisation (Duffryn High School)
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P7 Illustrate the financial state of a given business using ratios I have been asked to illustrate the financial state of a given business using ratios‚ to do this I will use accounting ratios to show the financial state of Porcella. One of the ways a business can measure how it is doing is through ratio analysis. Ratios can help Porcella to see how it is doing now and how it compares to last year or the year before and against competitors. For these ratios to be useful‚ they should be compared
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Unit 2 Case Study: Baker v Osborne Development Corp. Name Kaplan University LS311-01: Business Law Professor Starcher December 13‚ 2012 When Thomas Baker and other homebuyers purchased their properties from Osborne Development Corp.‚ they may not have know that if there were defects on the property they would have to go into arbitration for restitution. From what I understand of the reading‚ Osborne Development Corp. purchased the home warranties after the purchase of
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Unit 3: Introduction to Marketing Nike Market Research Market research helps Nike to make decisions by helping them to understand the changing dynamics of the market. Market research helps Nike understand who their target market are along with its competitors it has and where they differ. It helps Nike to make improvements‚ change their business plan or change their product. There are 2 types of market research‚ these are primary and secondary research. Primary Research Primary Research would
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Describe the types of resources available for producing high quality and attractive documents High quality Photocopier and someone who has the skills to use it to ensure you get a neat and clear print each time. A scanner to ensure that you can scan the document with ease when you need to and are able to keep the original. A computer to process and operate all the above machines High quality software‚ and ensure that it is up to date. Tape‚ Folders‚ Binding machine depending on the you
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Unit 2 study guide Chapter 3 3 step writing process 1. Plan 2. Write 3. Complete General purpose – to inform‚ to persuade‚ to collaborate‚ or to initiate a conversation Specific purpose – which identifies what you hope to accomplish with your message Memos – are brief printed documents traditionally used for the routine‚ day-to-day exchange of information within an organization Letters – are brief written messages generally sent to recipients outside the organization 4 major classes
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BTEC National Subsidiary Certificate/Extended Diploma in Business UNIT 1: The Business Environment Assignment Date issued: week beginning 16th September 2013 Date for final submission: end of week beginning 20th January 2014 Introduction You will already be familiar with organisations through having dealt with them as customers or employees. One of the aims of this unit is to help you to build on these experiences and learn to ‘walk in the shoes’ of owners
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In this I will be explaining the profit and loss of the Domestic Dog Homes along with the explanation of the balance sheet of Domestic Dog Homes. The profit and loss account is a type of business information which companies or Domestic Dog Homes (DDH) can use to see the financial performance of their company over a certain time period. The profit and loss account shows the sales‚ cost of sales‚ gross profit and net profit from the DDH trading accounts it shows that DDH made of gross profit of
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