Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type | Name of organisation | Description of products and services | Commercial organisation | McDonalds | McDonald’s is a food
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Unit 2 PERD Task 1 P2.1 The activity I planned was based on fine motor development skills. The activity I set was a shopping role play area. The shopping role play area had food‚ baskets and a till. The till had buttons to open it up and coins inside. This was set up in a small area of the classroom and there was five children taking part. P2.2 My role was to supervise the children taking part of this activity and to be there if they needed anything. I followed advise from my supervisor as they
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Cambridge TECHNICALS OCR LEVEL 3 CAMBRIDGE TECHNICAL CERTIFICATE/DIPLOMA IN IT e-commerce A/601/7313 LEVEL 3 UNIT 6 GUIDED LEARNING HOURS: 60 UNIT CREDIT VALUE: 10 e-commerce A/601/7313 LEVEL 3 UNIT 6 AIM OF THE UNIT Businesses are constantly looking for ways to expand their business and increase their market presence. By taking their business online this could ensure they reach new markets and therefore increase their profits. This unit will provide the learner with the skills to research the
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Title of Award Customer Service Level 2 Apprenticeship Learner Name Date of Observation Location Assessor Name Jane 21/08/12 BHive Stylists Ruth Workplace Observation Report Cross Referencing I met with Jane who works as a hair stylist in a small chain of hairdressers. Jane was dressed smartly and professionally in her company uniform with name badge as is required of all employees. Jane greeted her first customer of the day politely. She checked her customer against the appointment diary and
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BTEC Level 3 Extended Diploma Health and Social Care Unit 11: Safeguarding Adults and Promoting Independence For the assignment you are required to fully reference all work using the Harvard system. When researching a variety of sources must be used for example; Internet‚ books‚ journal articles‚ etc. All written work must be produced in Arial size 12. All work should be labelled with the appropriate title. All work must also include your name‚ person code and page numbers. Ensure that
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D1-Explore the impact and effects that the Human Rights Act had has had on anti-discriminatory practice in health and social care environments in general as well as specifically in your work placements “Quite simply we cannot hope to improve people ’s health and wellbeing if we are not ensuring that their human rights are respected. Human rights are not just about avoiding getting it wrong‚ they are an opportunity to make real improvements to people ’s lives.” Rosie Winterton‚ Minister of State for
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UNIT 4222-264 THE PRINCIPLES OF INFECTION PREVENTION AND CONTROL (ICO1/201) Outcome 1 understand roles and responsibilities in the prevention and control of infections 1.1 Explain employees’ roles and responsibilities in relation to the prevention and control of infection * To ensure that their own health and hygiene does not pose a risk to service users and colleagues. * To ensure effective hand washing is carried out when working with service users‚ giving personal
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is a sociable man who used to enjoy his career as an art teacher and has sold some of his paintings‚ he also enjoys being in the garden of the independent living unit. Whenever possible he likes to look after the plants in the containers on the patio and the indoor plants positioned around the home. Tom shares the independent living unit with two other people. There are full time carers that support the service users with their activities of daily living. Tom lacks the capacity to make informed decisions
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Level 3 Award in Education and Training (QCF) Assignment 1 Part 1 Prepared by: Moataz Farrag There are many elements that influence the performance and conduct of a lecturer or teacher‚ one of those elements are the respective legislations and regulatory requirements that are relevant to the subjects that he’s teaching or training learners for. Similarly codes of practice will have almost the same influence. These elements are going to influence very much the way a lesson is conducted as well as
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NVQ in Business Administration Level 2; Unit 3: Work in a business environment Learning outcomes: 1.1 – 5.2 Unit 3: 1.1: Describe what is meant by diversity and why it should be valued. What is meant by diversity is that even if someone may be of the same species there will always be differences in their appearance‚ their personality‚ their beliefs and many other differences. The reason as to why it needs to be valued is because without any form of diversity then everything would
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