Unit 211 Provide Reception Services The purpose of the receptionist role is to represent the trust and give the patients the first impression of the NHS as they are the first point of contact between the patient and the organization. It is vital to present a positive self-image and a good representation of the trust because we want people to come back and use the services again and give the trust a good name. We can display a positive self-image by being attentive‚ well dressed‚ having good body
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PROGRAMME Edexcel BTEC level 4 and 5 Higher National in Hospitality Management CODE QCF Level 4 (J/601/1790) MODULE/ UNIT Customer service (Unit 4) MODULE LEADER/ LECTURER CHIKA UGOJI Submitted by: LUQMON ROTIMI JINADU ID Number: 20894 Submitted date: 05/03/2013 Table of Contents: Introduction--------------------------------------------------------------------------pg.3 Task 1---------------------------------------------------------------------------------Pg.3 1.2------------------
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Associates Capstone for Human Services HN299-01 Surviving in a Domestic Violence Relationship Unit 6 Project Kaplan University May 1‚ 2011
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customer service life cycle described by Blake Ives provides a structured perspective on the process of making the purchase decision‚ acquiring the product‚ owning it‚ and finally retiring or disposing of a product or service. After putting this process into an E-commerce framework‚ the successes of various organizations matching these needs were demonstrated. As one of the recognized successes‚ Dell Computer is now doing 40 percent of its total business through its web site. The Customer Service Life
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ECON 201 Macroeconomics Test #1 Study Guide CHAPTERS 1 and 2 Introduction and Economic Models 1. Define economics. Differentiate between macro and microeconomics. 2. Explain the concept of scarcity. 3. Explain how marginal costs and marginal benefits influence incentives and choice. 4. Define and explain the difference between efficiency and equity. 5. What is the difference between positive and normative economics? 6. What is ceteris paribus? 7. Explain the concept of opportunity
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1: Water Movement POST LAB QUESTIONS 1. Develop a hypothesis predicting the effect of sunlight on evaporation? Hypothesis = Sunlight increases the effect of water vapors‚ increasing the formation of clouds and water. The warmer the sun makes it‚ he more of evaporation it will be. 2. Based on the results of your experiment‚ would you reject or accept the hypothesis that you produced in question 1? Explain how you determined this. Accept/reject = Accept as I tested this method twice
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Unit 1: Understanding Good Customer Service 1.1- Internal - Manager - Colleague - Suppliers External - Customs - People who buy from you 1.2- Expectations – To come with a good service on their dog - Satisfaction – To see their dog is happy and has a good cut - Connection – What they expected is what they got 1.3 – Characteristics – Requesting services
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Theory: aimed at developing knowledge (written for elites) Politics: combination of people and gov getting something accomplished when action has public consequence Realism: What we must do or are able to do Reform liberalism: Government has a role to play in regulating the economy Scientific method: A specific set of rules and processes for pursuing knowledge through observation‚ hyptho‚ ect sophist: One who teaches promising young men the practical skills to succeed in public life. (realists)
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Opportunity – Having the chance to take pert and/or get to the top. Provision – Having the conditions or physical tools to take part and/or get to the top. Esteem – Issues to do with respect‚ admiration‚ value and appreciation. The perception that society has of an individual or groups affects their likelihood of both taking part and of achieving excellence. Factors Relating to Opportunity‚ Provision and Esteem that can influence Mass Participation and Sporting Excellence OPPORTUNITY
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prompted the development of self-service technologies. Self-service technologies (SSTs) are the technological interfaces that allow customers to co-produce the services to serve by their own. It has brought significant changes to service retailers as it has changed the way that how firms provide services to customers and how customers interact with firm. It enables customers perform entire services by themselves without direct assistance from employees and makes service transactions become more accurate
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