organisation when making and receiving telephone calls. If possible‚ use specific information from procedures in your own organisation (or one that you are familiar with). Organisational procedures involving answering phone calls vary depending on business. Procedure in my place of work includes answering phone call within 5 rings. Greet caller with positive/happy tone of voice‚ say company name‚ my name and ask caller how I can help. After finding out caller`s needs either deal with call directly
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Question and Answers Date…………………………….. 1.1 Describe the sector in which your organization operates. My organisation operates in the care sector but I work in the office in the admin and payroll department. 1.2 Describe your organisation mission and purpose London Care provides care support people who live in their own homes .You may be an older person‚ have a physical disability or impaired hearing or vision or you may have learning disability or mental health needs. This type of service
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Assignment #1 Case 11: Great Lakes: Great Decisions" Professor Mike Petty Senior Seminar Business Admin 499 July 5th‚ 2011 1.Perform an analysis of the Social/Demographic‚ Technological‚ Economic‚ Environmental Geographic‚ and Political/Legal/Governmental segments to understand the general environment facing Great Lakes. Describe how Great Lakes will be affected by each of these external factors. Great lakes social/ demographic is in the United States (Indian based/Michigan based)
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Business and Administration Unit five: Principles of supporting business events Session 3 Handout // Problems that can occur Dealing with problems In an ideal world it would be nice if every business event went by without any problems. However this is not the case. At times there will be problems for those people supporting events. The magnitude of the problem may be something minor that is no more than an inconvenience through to something that may threaten the whole event. A problem
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MARKS: 80 SUB : BUSINESS ADMINISTRATION N. B. : 1) Attempt any Four cases 2) All cases carry equal marks. No : 1 REMAINS OF A DREAM This is a tragic story‚ narrated in first person‚ of an entrepreneur who became bankrupt for no fault of him‚ without producing anything‚ mostly because of the irresponsible political and government environment. This case study‚ documented by Bibek Debroy and P.D. Kaushik and published in Business Today is reproduced
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Unit one: Principles of personal responsibilities and working in a business environment Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a disk • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My
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Unit one: Principles of personal responsibilities and working in a business environment Assessment You should use this file to complete your Assessment. The first thing you need to do is save a copy of this document‚ either onto your computer or a disk Then work through your Assessment‚ remembering to save your work regularly When you’ve finished‚ print out a copy to keep for reference Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your
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Unit three: Principles of managing information and producing documents Assessment You should use this file to complete your Assessment. The first thing you need to do is save a copy of this document‚ either onto your computer or a disk Then work through your Assessment‚ remembering to save your work regularly When you’ve finished‚ print out a copy to keep for reference Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it
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range of business cases and the cogent synthesis of appropriate solutions‚ with an ongoing sense of what is the most ETHICAL path to follow in any given case. Each week you will be asked to work on a business case and produce a satisfactory response to the task at hand. Common Body of Knowledge Content Coverage: The left hand column assumes skills already developed in BUAD 201. Students will… (BUAD 201) Students will… (BUAD 301) … apply fundamental strategies and techniques of business communication
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CU672 - Make and Receive Telephone Calls 1 – Understand how to make telephone calls 1:1 - Describe the different features of telephone systems and how to use them. A telephone system has many different features that help us to handle and manage calls in a polite manner. * Call holding - This help us place a caller on hold so we can do another task‚ this could be finding what you need to help the person on the phone or getting information for another member of staff. * Call waiting – This
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