CENTRE FOR EMPLOYERS AND ENTERPRISE EVIDENCE REPORT Learner: Ana-Maria Date of Evidence: 14.01.13 Assessor: Veronica Campbell Qualified: ASSESSMENT METHOD (Please tick) Direct Observation Witness testimony Record of Work Product Case Study Questioning Simulation Reflective account RPL Professional Discussion Other: REPORT REFERENCE There are two major pieces of legislation in the Health‚Safety and Security at work sector: 1.The Health and Safety at Work Act
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1) Know How To Recognise Signs of Abuse Physical Abuse: This can be biting‚ hitting‚ throwing things at or over so a service user is scalded‚ burnt‚ Shaking‚ suffocating‚ trying to force feed or causing any physical harm to a service user. Sexual Abuse: non penetrative sexual act can be forcing a service user to watch sexual activities‚ including watching sexual activities on the internet‚ forcing them to take part in sexual activities‚ behave in a sexually inappropriate way; penetrative
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Analysing how different communication techniques are used in customer service I am going to analyse how different communication types are used to meet the customer requirements in different catering establishments. Good listening skills are a key factor when delivering customer service because the customer needs to know that they are being listened to and so they feel appreciated. It is also important to have good communication when training the staff as they basically keep the establishment running
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P1 Strengths: • I am enthusiastic • I have a positive attitude • I am self-motivated • I have excellent communication skills • I am trustworthy • I have a smart appearance Weaknesses: • Nervous when speaking in front of groups • I am sometimes shy when I meet people for the first time • My punctuality is sometimes a problem M1 When starting your own business there are many advantages‚ these vary from being your own boss‚ which means you are able to make your own decisions which
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P4 – Outline the organisation and function of the endocrine system M3 – Explain the function of the endocrine system Organisation of the endocrine system: (diagrams of each) • Pituitary gland • Hypothalamus • Thyroid and parathyroid gland • Pancreas • Adrenal medulla • Adrenal cortex • Gonads and placenta • Pineal • Gastrointestinal tract To achieve M3 state what function it has in relation to endocrine system. Function of the endocrine system: • Characteristics of hormones
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How legislation‚ policies and procedures relating to health‚ safety and security influence health and social care settings Health and safety at work act 1974 (HASAW) - This act provides general guidance about health and safety. The duty of the employer is to make sure health and safety of their employees and show that they have taken all attainable steps to do this. The employer should also give training and safety equipment‚ employers should carry out regular checks and improve and put in place
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This assignment will be looking at how the practitioners and agencies involved in the care pathway work with one another to provide the care needed for diabetes and dementia. A Multi-disciplinary team is ‘’a group of health care and social care professionals who provide different services for patients in a co-ordinated way. Members of the team may vary and will depend on the patient’s needs and the condition or disease being treated.’’ This means that these health care professionals work together
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Socialisation is something that everybody goes through. This is how we learn to socialise with others‚ from playing‚ having sleepovers and creating friendships to having argument and coping with education. (Stretch and Whitehouse‚ 2010) Environmental influences- The environment that people are brought up influences are a great deal and money and social class. The area the people may live affect the access to health care provision. In the health care professionals must do their best to provide the
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Social care theory and practice. Assessment 4 Teamwork improves communication‚ it isn ’t just about exchanging information - it is about ideas‚ feelings‚ hopes and desires‚ we find this when we communicate with people we trust and respect. It is also about all those things that make us the individuals that we are. Another important reason I feel is flexibility‚ good teamwork depends upon a willingness to change‚ to be adaptable‚ open-minded and to learn from skills of others‚ the good care worker
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Explain the roles and responsibilities for Health and Safety of key personnel in a selected workplace (P3) There are many employees that have different Health and Safety roles to uphold in businesses such as Debenhams. Some of the roles are more senior than others such as: Directors‚ Line Managers and different employees that have individual special roles to uphold like the Fire Marshall and the First Aider. All these roles are vital for Debenhams to have because they have to ensure the Health and
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