SHC 34: Principles for implementing duty of care in health‚ social care or children’s and young people’s settings 3.1 Describe how to respond to complaints Responding to complaints‚ whether made by a parent or a staff colleague‚ you should always keep professional and listen to what the person has to say. You should keep calm and by being respectful and apologising when necessary which helps to diffuse potential conflict. Complaints need to be resolved as quickly as possible and constructively
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the implications of duty of care. understanding the support available for addressing dilemmas that may arise. the knowledge to respond to complaints. The implications of duty of care. A duty of care is a legal obligation imposed on an individual requiring that they adhere to a standard of reasonable care while performing any acts that could foreseeable harm others. A definition from Wikipedia Examples how we do this in my setting.Within our setting we carry out daily checks to ensure
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3:4 Support children and young people ’s health and safety learning outcome 1: Understand how to provide environments and services that support children and people ’s health and safety. 1:1Describe the factors to take into account when planning healthy and safe indoor and outdoor environments and services. It is important when planning and setting up learning activities that indoor and outdoor environments are hazard free and that staff and pupils will be able to work safely. The following
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Questions On Health Care Systems Health And Social Care Essay Define and explain the differences between primary health care and higher level health care (secondary and tertiary). A person’s first level of contact‚ with regards to the health system is known as Primary Health Care (French‚ S.‚ Old‚ A.‚ & Healy‚ J. (2001)). It is necessary‚ usually community based‚ health care aimed to be reachable to all everywhere and delivering health care nearer to people’s homes and workplaces (Gillies A.
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SCHOOL OF HEALTH AND SOCIAL CARE HND – HEALTH & SOCIAL CARE MANAGEMENT GROUP: XXX MANAGING FINANCIAL RESOURCES REPORT ON CARE TECH HOLDINGS PLC‚ FOR THE YEAR ENDED 2013 STUDENT NAME STUDENT ID Lecturer: Theresia Vughosu CONTENT INTRODCUTION…………………………………………………………………………………………… TASK 1: SYSTEMS USED TO MANAGE FINANCIAL RESOURCES IN CARE TECH 1.1 Principles of costing and business control systems………………………………………………….. 1.2 Information needed to
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Unit 10 Caring for children & young people P1-There are many different reasons why children and young people may need to be looked after which are unforeseen‚ unexpected and planned situations. Common reasons could involve family related issues including: family breakdown‚ bereavement‚ loss of parent‚ illness or incapacity of a parent such as: hospitalisation‚ substance misuse or mental health needs‚ which means there is no one else to provide care. A Child or young person are suspected or actually
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RELATING TO HEALTH AND SAFETY THIS IS COVERED BY THE HEALTH AND SAFETY AT WORK ACT 1974 (HASAWA) THIS ACT IS LIKE AN UMBRELLA THAT IS UPDATED AND THE LEGISLATIONS AROUND IT CONSIST: * MANUAL HANDLING OPERATIONS REGULATIONS 1992 (AMENDED 2002) * CONTROL OF SUBSTANCES HAZARDOUS TO HEALTH REGULATIONS 2002 (COSHH) * REPORTING OF INJURIES‚ DISEASES AND DANGEROUS OCCURRANCES REGULATIONS 1995 (RIDDOR) (AMENDED 2008) * HEALTH AND SAFETY FIRST AID REGULATIONS 1981 * MANAGMENT OF HEALTH AND SAFETY
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Unit 245. Outcome 4 – understand the basic principles and practise of advocacy‚ empowerment and active participation in relation to supporting individuals with learning disabilities and their families. A socially inclusive society is defined as one where all individuals feel valued‚ any differences they have are respected and all their basic needs are met so they can have a dignified life. Advocacy is voicing the cause or policy of interested of the president no longer has the support of
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People use different ways to communicate with other people‚ depending on the situation in a health and social care setting. Informal is mostly used between people who know each other very well and formal for individuals who do not know others to well or have not met before. People who are expected to talk in a formal language in a health and social care setting are the care workers. Care workers should ensure they know the difference between the two different conversational languages and use the
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NORTHERN CARIBBEAN UNIVERSITY COLLEGE OF ALLIED HEALTH AND NURSING DEPARTMENT OF MEDICAL TECHNOLOGY Title: Ethics Portfolio Presented in partial fulfillment of the course: MTCH200: professional Ethics in Health Done by: Unknown April 12‚ 2013 Table of Content Page Acknowledgement ---------------------------------------------------------------------------------------------- 1 Introduction ---------------------------------
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