Tutorial 2 BB101- Business Communication Chapter 4: Principles of Business Communication Part A: MCQ type questions 1. 2. Which of the following statements about business writing is accurate? A. The longer a message‚ the better because quantity enhances quality. B. Writers of business messages have a definite purpose to fulfill in each document. C. Preparing concise and purposeful messages comes naturally to most writers. D. Each business message requires you to
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Tesco PR-speech First of all‚ it’s an honour to be here today‚ and I’m pleased to have the opportunity to tell you all about the problems‚ we have been dealing with‚ here in Tesco‚ and how we’re planning to solve them in the nearest future. As many of you probably know‚ we have had 12 rough months‚ with a dramatically fall on 20% of our stock values. Let’s start with the customers experience inside the shop. Unfortunately we haven’t been able to respond correctly to the compounded customer
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Case Study – Tesco as a TNC Tesco can be considered a TNC as it currently operates in 13 countries with 6‚351 shops open worldwide. Of these‚ 2‚975 were based in the UK. Tesco is currently the largest supermarket in the UK with Tesco now has branched out from just supplying food to also providing other services such as clothes‚ technology devices‚ furniture and banking. This initiative has helped Tesco to dominate the market in multiple areas. The company can now offer for example cheap phone
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environment of Tesco‚ Porter’s five forces analysis has been offered by the researcher as follows: Threat of substitute products and services The threat of substitutes in the grocery retail market is considerably low for food items and medium to high for non-food items. In the food retail market‚ the substitutes of major food retailers are small chains of convenience stores‚ off licenses and organic shops which are not seen as a threat to supermarkets like Tesco that offer high
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Corporate culture is one of the main determinants of success or failure in a business development practice‚ because it largely determines how flexible‚ accepting of change and innovative a company tends to be. Fairfield-Sonn (2001: 36) provided a four-layer model of corporate culture that included cultural artefacts‚ cultural history‚ core ideology and core values that helps to quantify and describe the corporate culture of an organization. Thus‚ Tesco’s corporate culture can be determined from its
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Methods used by Tesco to monitor if good customer service is taking place. If Tesco’s know how good or bad their customer service is then they can make improvements where appropriate. Since they are in such a competitive market they must monitor regularly and act fast on anything which needs improving. Tesco’s is such a big company it will be hard to monitor the customer service in all the stores‚ but an easy and efficient way of doing this is to use mystery shoppers. This is basically when a researcher
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as a tool to examine the activities of a business.” As seen in figure 2‚ “Porter distinguished a firm’s support activities from its operational or primary activities.”(Book) [pic][pic] Support Activities Firm Infrastructure Human Resource Management Peta Hay‚ Director of the Tesco Academy‚ commented: “We believe it is more important than ever to invest in our people as Tesco continues to expand both geographically and into new business sectors. Tesco has a proven track record of both nurturing
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In 2006 Tesco‚ the UK’s most successful grocery retailer (with about 30 per cent market share)‚ again reported a record-breaking year. Over the previous four years it had almost doubled group sales (excluding VAT) and profits to £39bn (approx 57bn euro) and £2.28bn respectively. The “group statistics” painted a picture of what this growth meant on the ground: the number of stores had tripled to 2‚672 and employee numbers had grown by about 60 per cent to 273‚000. Significantly‚ sales to the rest
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Tesco vs Employees Fuel delivery drivers to strike: Transport workers delivering fuel to Tesco forecourts are to stage a two-day strike in a row over jobs because they were not getting pay properly. The stakeholders who were affected was Tesco sales and employees. Because of this conflict lots of people will be affected e.g. Tesco fuel supplier and employees because if there is no fuel will be deliver to the Tesco stations so people will not get any fuel and this will effect the Tesco employees
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considerable amount of research‚ Tesco announced that it will finally enter the U.S. market branded as “Fresh & Easy”. A year later‚ Tesco entered the U.S. market by applying new strategies for success and market entry compared to the ones that were used in the past. In the past‚ Tesco’s strategies for global expansion were (1) to aggressively enter markets in developing nations‚ (2) focusing on markets that were less competitive‚ and (3) entering through acquisitions. Tesco used completely different
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