GROWTH OF AIRLINE INDUSTRY IN INDIA In December 1912‚ the Indian State Air Services in collaboration with UK based Imperial Airways introduced the London -Karachi - Delhi flight‚ the first International flight to and from India. In 1915 Tata Sons Ltd. started regular air mail services between Karachi and Madras and on January 24‚ 1920 Royal Airforce started regular airmail services between Karachi and Bombay. Construction of Civil Airports in India started in 1924 (Calcutta‚ Bombay and Allahbad)
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|service marketing | |EXPECTATION AND PERCEPTION OF SERVICES IN JET AIRWAYS | |BASED ON STUDY CONDUCTED THROUGH SERVQUAL | |
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physical evidence to the airline service. The Boeing Company and The Airbus Industry are the best commercial aircraft makers and almost all airline industries make use of one of these airlines. The seating is such that it is comfortable and there is enough leg space. The in-flight food is another‚ important aspect‚ a wide selection of meals is offered to the passengers. Passengers are requested to indicate their reference at the time of reservation itself. Delta Airlines has introduced new sleeper
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Marketing Management Turkish Airlines Marketing Plan 2010 Table of Contents Terms of Reference3 Executive Summary3 Business Mission3 External Marketing Audit Macro-environment4 Micro-environment5 Internal Marketing Audit7 Operating results7 Strategic Issues Analysis 9 Marketing Mix Effectiveness10 Marketing Structures and Systems11 SWOT Analysis12 Marketing Objectives13 Core Strategy13 Marketing Mix Decisions13 Budget14 Organization and Implementation15
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SOUTHWEST AIRLINES CASE STUDY BY Aurelio Montelongo Jr. June 22‚ 2012 Southwest Airlines is in an environment whose conditions for most in this type of industry have been anything but profitable. So why is it that Southwest Airlines‚ who has been profitable in this volatile market been able to make money? Though Southwest did have a losing quarter it was not due to lack of fliers or its service to its customers‚ but an investment in its fuel hedging cost. As fuel dropped in price‚ Southwest
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LCCs (Low Cost Carriers) first emerged in 1950‚ by the Pacific South Airlines started offering nothing but low prices on air travel. Followed by the great success of Southwest Airlines from 1967 onwards‚ as well as facilitated by the liberalisation in air transport market‚ it has been in centre stage of the global civil aviation industry ever since. In spite of facing many challenges such as high oil prices‚ softening demand‚ surplus capacity‚ new participants as well as subsidiaries from FCCs (Full
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Southwest Airline Analysis The goal of this paper is to explain the prominent success of Southwest Airline in the United States through a single case study analysis making use of the McKinsey’s 7-S framework. Developed in the early 1980s at the McKinsey & Company consulting firm by Tom Peters and Robert Waterman‚ this framework looks at 7 internal factors (Structure‚ Strategy‚ Systems‚ Style‚ Staff‚ Skills‚ Super-ordinate goals) which‚ according to its authors‚ need to be aligned for an organization
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on their own personal preferences and view points. The aim of this study is to better understand the purchasing behaviour of consumers on commercial airlines – specifically‚ when choosing an airline to fly with. It is important to understand these determining factors as it will help marketers decide on the content of marketing collaterals for airline consumers. A better understand of the target market ensures successful marketing campaigns‚ which might lead to future sales. The objective of the
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Bibliography: 1.1 Indian Aviation Sector (up till 1986): India’s first air mail service was started by the Tata Airlines in 1912 autonomous corporations were created on August 1‚ 1953. In 1953‚ the government nationalized the airlines via the Air Corporations Act‚ 1953‚ which gave birth to Indian
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Southwest Airlines in 2008 - 2009: Analysis and Recommendations Analysis Performed By: American Consulting Group‚ LLC CEO: Michael A. Evans Table of Contents Letter of Appreciation to Gary Kelly‚ CEO ……………………………...3 Executive Summary ……………………………………………..........4 Appendix 1 ……………………………………………………………….10 Appendix 2 ……………………………………………………………….11 Appendix 3 ……………………………………………………………….12 Appendix 4 ……………………………………………………………….13 Appendix 5 ……………………………………………………………….15 Appendix
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