Delivering Customer Service MARKETING-II DATE OF SUBMISSION-19.11.2012 SUBMITTED BY:- SECTION-C‚ GROUP 13: Abhijit Das- 2012PGP005 Ashwin Vijayan- 2012PGP073 Kumar Abhishek- 2012PGP178 Payal Anand- 2012FPM10 Rajat- 2012PGP292 Sumit Bapuji Gedam- 2012PGP382 Vikash Kumar- 2012PGP438 Situational Analysis Customers: Affluent‚ well-educated‚ white-collar patrons(skewed female) between the ages of 25 and 44 Most loyal customers visit Starbucks as often as 18 times a month‚ but typical customers visited
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Q1. What do you mean by Customer services? Ans:- According to Paul(2017)‚ Customer service is the support or assistance you give to your customers that is both before and after they buy your product . It is an important part of the promise your brand makes to its customers. Customer service adds value to a product and builds enduring relationship between the sellers and their customers. Some characteristics of good customer service include: 1. Promptness: Under this‚ the sellers should be sure
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1. A233 parts Weekly demand=32‚LT=1 week‚Price=$18/unit‚Ordering cost=$16/unit Demand per year=32x52=1664 *D=demand‚Q=quantity‚Oc=Ordering cost‚P=Price. EOQ=>Ordering cost= Carrying cost=>(D/Q) x Oc=(Q/2) x P x 23%=>1664/Qx16=(Q/2) x 18 x 23%=>114 A) When Q=EOQ=114‚ Ordering cost=1664/114x16=$233.54 Carrying cost=(114/2) x18 x23%=$235.98 Therefore total cost= Ordering cost + Carrying cost=234+236=$469.52 B) When Q= 64‚ Ordering cost = 1664/64x16=$416 Carrying cost
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HARWARD INTERNATIONAL COLLEGE BSBCUS402B – address customer needs Assessment 2 Student Name: GURDEEP SINGH Student ID: HIC-140705 Submitted to: SHAMIR TABLE OF CONTENT custmore service standards 3 Introduction 3 Defining custmore service standards 3 Policies and procedures of custmore service standards 4 Planning and implementation 6 Monitoring custmore service standards 7 Conclusion 8 Customer service standards Introduction We are used to such phrases
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ice Alyssa Corral Customer Service Bruce Fey Page 282 Review Questions What are some innate qualities or characteristics that make people unique? Innate qualities are qualities and characteristics that one is born with and has within them. Some innate qualities that make people unique are race‚ ethnicity‚ gender‚ height‚ natural hair color‚ and birth order. What external or societal factors affect the way members of a group are seen or perceived? Some external factors that affect
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ktPROJECT REPORT ON SERVICE QUALITY & CUSTOMER EXPECTATION IN LIFT PRODUCTS Submitted By‚ RUDRA PRATAP MAHARATHY REGD. NO.- UNDER THE GURDIANCE OF Internal Guide‚ External Guide‚ Prof. Budhaditya Padhi Mr. ACKNOWLEDGEMENT I would like to express my gratitude to the management of JOHNSON LIFTS PRIVATE LIMITED‚ Bhubaneswar for giving me the opportunity to undertake my summer internship program in the company which gave me an insight into the working of the company and the
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situations regarding customers of diverse backgrounds‚ no matter what their status or position may be. In establishing good customer service employees must have an awareness of the elements of cultural diversity as well to be accepting and understanding of the cultural diversity of all customers. This means; having an understanding of the expectations of differing racial groups (for example international visitors to Australia such as European expect fast efficient service) as well as their needs
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superior customer-service? The sure-fire techniques for providing superior customer-service are the mindset that defines each company’s culture. It is pervasive‚ visible to others‚ and everyone’s responsibility. It also requires organizations to keep the basic company functions in superior shape so that CSRs do not get bogged down with cleaning-up problems‚ correcting errors‚ or being on the defensive with customer. 2. What situations and practices might provide easy traps for inferior customer service
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like to convey to their visitors as it exists in families‚ friends and lovers. Our team has visited many restaurants and saw the potential of food and beverages industry. This has inspired us to come up with a new and fresh idea to segment the customers in our restaurants It will be located in Vivo City. Vivo City attracts many families‚ couple and friends. Hence‚ there is a high human traffic in Vivo City as there are many shoppers. Moreover‚ visitors whom returned from Sentosa will visit Vivo
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Customer service is the provision of a service to a customer. In healthcare‚ customers are the patients‚ their families‚ and communities. The service provided is healthcare. Many people access health care each day. It can be just a routine exam or more serious critical or emergency care. Also‚ it can be a surgery‚ laboratory work‚ radiology‚ immunizations and so on. Patients in the United States of America have the ability to choose healthcare provider. That is why hospitals and practices
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