Homework #2: Goods‚ Services‚ and Operations Management Written By: Tamara Ellis Prof. Samuel A. Garwon MGMT 480 – 002 March 6‚ 2013 1. Explain why a bank teller‚ nurse‚ or flight attendant must have service management skills. How do the required skills differ for someone working in a factory? What are the implications for hiring criteria and training? Service-providers need technical/operations skills plus human interaction and marketing skills. A bank teller‚ for example‚ must be able
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The United Way of America‚ based in Alexandria‚ Virginia‚ is a non-profit organization that works with more than 1‚200 local United Way offices throughout the country in a coalition of charitable organizations to pool efforts in fundraising and support. The focus of United Way is identifying and resolving pressing community issues‚ as well as making measurable changes in the communities through partnerships with schools‚ government agencies‚ businesses‚ organized labor‚ financial institutions‚ community
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Comprehensive Term Project United Airlines [pic] Prepared By: Presented to: Jeffrey R. Nystrom Management 4500 Business Policy and Strategic Management November 18‚ 2008 Table of Contents SECTION 1: CASE STUDY 1 1.1 Background / History 1 1.2 Organizational Mission 1 1.3 External Environment 2 1.4 Internal State of Affairs 4 1.5 Generic Strategy 5 1.6 Long-Term Objectives 5 1.7 Grand Strategies 5 1.8 Short-Term Objectives
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and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial |United Biscuits
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ondon is the capital of the United Kingdom. It ranks as one of the world?s most historic cities‚ tracing its roots back nearly 2000 years. London has long been a great world port and trading center. The port of London consists of two huge docks and 43 miles of wharves along the Thames River. London also has a remarkable transportation system. Expressways‚ and underground and surface railways carry more than one million commuters between the outlying areas and central London each workday. More than
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Operations Management History The Role of Services in an economy Operations Management: Set of activities that create value in the form of goods and services‚ Timeline of OM: Crafts Manufacturing Industrial Revolution (1770 England): • Invention of steam engines‚ replaced human power • Started with textile industry • Increased use of refined coal Division of Labor (1776‚ Adam Smith) Standardized parts (1800‚ Eli Whitney)‚ interchangable parts Steam Ships (1807) Telegrapgh (1844
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side. For this reason‚ United Airlines has no choice but to implement a strategy involving their marketing which creates a positive view of the United brand. The textbook defines strategy as “an integrated and coordinated set of commitments and actions designed to exploit core competencies and gain a competitive advantage” (Hitt‚ Ireland & Hoskissin‚ 2011). United Airlines strategy is quite similar to its major competitors‚ but also attempts to cater to sought-after services discovered from intense
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Investigation into Accessibility of Health Services in the UK Contents Abstract………………………………………………………..…P. 3 Introduction…………………………………………………...…P. 4-7 Method………………………………………………………..….P. 8-9 Results………………………………………………………....…P. 10-13 Discussion…………………………………………………….….P. 14-15 Appendix …………………………………………………..….....P. 16-21 References………………………………………………………..P. 22-23
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about different community and government services that are provided for seniors. This company is called Senior Information and Assistance or SIA. SIA is provided by the government to help seniors find out information that they might need to know. This service is provided to the residents of Tacoma‚ Puyallup‚ University Place‚ Lakewood and the rest of Pierce County. There is also an interpreter for those who do not speak English. SIA provides four basic services to seniors. If a senior were to call
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The beginning of United Way was in 1887 by a Denver woman‚ a priest‚ two ministers‚ and a rabbi because of these individuals recognizing the need for cooperative action to address their city’s welfare problems ("United Way"‚ 2012). As the years went by the organization was starting to become much larger than anyone could imagine. Today United Way is a non-profit organization that helps individuals and families within the United States and international helping to improve education‚ promote healthy
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