excellent‚ which company would you choose? On what basis did you make your decision? More generally‚ what is excellence in business? 2. Prepare to describe in class the competition in the overnight package delivery industry‚ and the strategies by which those two firms are meeting the competition. What are the enabling and inhibiting factors facing the two firms as they pursue their goals? Do you think that either firm can attain a sustainable competitive advantage in this business
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HISTORY OF FEDEX FedEx Corporation is responsible for the direction of FedEx which is comprised of FedEx Express‚ FedEx Ground‚ FedEx Freight‚ FedEx Office‚ FedEx Custom Critical‚ FedEx Trade Networks‚ and FedEx Services. FedEx started in 1998 and wanted to expand their express delivery service so that they could diversify their portfolio ultimately to compete in the market on a global scale. In 2000‚ FedEx acquired a new subsidiary called Tower Group International who is a leader in the business of
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INTRODUCTION In the recent business environment‚ the economy is changing from a manufacturing base to an information/service base. Although UPS has always been a stable and smart company that knows where it wants to go‚ it was also drastically affected by increased competition and technological advancements. UPS finally heard the wake-up call. In 1994‚ the company announced that it would undertake major changes which would be a company-wide initiative to improve its existing quality. Upper-level
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UV0906 UNITED PARCEL SERVICE OF AMERICA‚ INC. United Parcel Service of America‚ Inc. (UPS) had grown spectacularly from its humble beginning in 1907‚ when 19-year-old Jim Casey borrowed $100 to start a messenger and homedelivery service for Seattle department stores. By 2007‚ UPS had become a global public company‚ with a market cap of $74 billion‚ more than 428‚000 employees‚ $47 billion in revenue‚ and operations in more than 200 countries. A recognized leader among packagedelivery companies
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market is served by 3 service providers. There are six second tier players who serve the remaining 15%. FedEx and UPS lead the industry in services and innovation. The following trends have been observed in this Industry. Services: A host of services are provided to suit the needs to different businesses. Overnight shipping and next-morning delivery are most popular amongst other services like next-afternoon delivery and second day service. Same-day and early-next morning services are even costlier
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the industry is not an easy task provided that FedEx Corporation provides various shipping services. In FedEx‚ these two sectors are represented by FedEx Express and FedEx Ground. FedEx Express is the world’s largest express transportation company. FedEx Ground‚ on the other hand‚ is the North America’s second largest provider of small-package ground delivery service‚ following the lead of United Parcel Service (UPS). 1. Risk of new entry by potential competitors The barriers to entry are very
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Introduction: By numbers‚ United Parcel Service‚ Inc. (UPS) which established in 1907 with starting capital‚ $100‚ is considered now as the world ’s largest package delivery company‚ UPS transports some 16 million packages and documents per business day throughout the US and to more than 200 countries and territories. Its delivery operations use a fleet of about 100‚000 motor vehicles and about 600 aircraft. In addition to package delivery‚ the company offers services such as logistics and freight
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United Parcel Service (UPS)‚ the world?s largest air and ground package-distribution company‚ started out in 1907 in a closet-size basement office. Jim Casey and Claude Ryan?two teenagers from Seattle with two bicycles and one phone?promised the ?best service and lowest rates.? UPS has used this formula successfully for more than 90 years. Today UPS delivers more than 13 million parcels and documents daily throughout the United States and more than 200 other countries and territories. The firm
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Information Time-card Data Customer Information / Signature Destination Current Location of the Parcels (while en route) Billing and Customer Clearance Documentation Processing: The data is transmitted to a central computer and stored for retrieval. Data is also organized in such a way that it can be tracked by the customer. Outputs: Pickup and Delivery Times Delivery Status Proof of Delivery Position of Parcel Smart Labels Signatures of Receiver Package Receipts Reports on the Stages of Delivery Summary
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Corp vs United Parcel Service‚ Inc. Fedex stock price reaction Loss of profits on the Penney relationship ◦ less able to finance internally UPS gains franchise value on future business with Penney signal to investors of competitive disadvantage Origins and strategic forces of the industry UPS was the dominant firm in the 1970’s Deregulation (airlines‚ trucking) Innovation in information and process technologies Inflation Emphasis on customer service‚ quality
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