IS strategy. Fred Smith founded FedEx Corporation formerly known as Federal Express in 1973 in Memphis‚ Tennessee. An Express Transport and Logistics company‚ Federal Express was joining a domestic market dominated by the US Postal Service and UPS (United Parcel Service). Fred Smith understood for the company to prosper‚ he had to embrace technology and use it strategically to improve his business. Smith understood the importance of information in his industry‚ his vision being: "information
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convenience and there is not much product differentiation in any of those areas between carriers so customers can bounce around between carriers‚ essentially playing the competitors against each other‚ forcing prices down and demanding higher quality and services. Supplier power is high overall. The main inputs‚ or supplies‚ for the express mail industry are fuel‚ airports‚ aircraft‚ ground transportation‚ and the employees. The employees are unionized and have the power to demand higher wages and benefits
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than 138‚000 employees worldwide Average Daily Volume More than 3.2 million packages daily Service Area More than 220 countries and territories‚ including every address in the United States Air Operations More than 375 airports served worldwide Delivery Fleet Approximately 41‚000 motorised vehicles [Source: www.fedex.com] The FedEx Express product range is broken down into the following services: FedEx Express: U.S.; FedEx Express: International; FedEx Express Freight. 2) Project Rationale
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which makes treat of suppliers low‚ while for other companies that do not obtain their own machinery it is high. For airports‚ vehicle repair centers‚ fuel delivery companies and others the same subjective system works. Threat of Substitute Products/Services-HIGH In the technology century there are many alternatives (especially for document delivery) such as Emails‚ Facsimiles‚ Skype‚ Telephones‚ etc. Intensity of Rivalry-MEDIUM Here we should divide market into two parts. The first one consists of market
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PolyTaste 2008: Service Audit Robert Hartman May‚ 2008 1 Agenda • • • • • • • What is a Service Audit? Dimensions of Service Guest Touch Points Event Environment Moments of Truth Observable Standards Audit Results 2 1 What is a Service Audit? • A Formal Study of Actual Service Performance – Based on Observable Standards – Performed by Disinterested Observers – Qualitative • Gathers Impressions • Characterizes Guest Experience – Quantitative • Gathers Data • Reports Operations
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BACKGROUND INFORMATION History: FedEx is a logistics services company having its headquarters in Memphis‚ USA. The name FedEx is the abbreviation of Federal Express which was the original name used from 1973 until 2000. In 1978‚ Federal Express was listed on NYSE as FDX. The success of Federal Express can be recognized by this that this was the first company that had reached revenues of $1 billion without having any kind of merger or acquisition though afterwards the company acquired different
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Question 1: Describe the nature and causes of the orientation problem in this case: a) The number of hours‚ which new letter carriers has taken to case and deliver routes maybe were long because they did no help and support of any kind has been offered. b) The new letter carriers has been shifted from route to route because of lack of written materials about route’s particular order and the time which to took. c) Little knowing about various areas covered by various routes because of only helped
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MEETINGS EACH DEPARTMENT WILL HAVE MANDATORY MEETINGS TO ANNOUNCE CHANGES SIGN IN AND OUT IS REQUIRED MANAGERS ARE RESPONSIBLE FOR EACH STAFF MEMBER TO ATTEND Notifications form letter announcing company changes via email‚ us postal service and television commercials Media announcement via Facebook and Twitter Conclusion The next steps in the change process will be: Testing and training management on the new system Modifying any glitches within the system reported
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employees feel included and respected at work • Do the employees have the supports and training they need to achieve success in their work • Are there any diversity-related services or supports that can put in place to increase employee productivity • Has the company had
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“Fed Ex‚ the Shipping King” Jose A. Tinajero Park University LG312 Fed Ex‚ the Shipping King FedEx Corporation is an American global courier delivery service company headquartered in Memphis‚ Tennessee. The name "FedEx" comes from the name of the company ’s original air division‚ “Federal Express”‚ which originated in1973 and was used until 2000. “Fed Ex” is known for delivering packages on time to almost anywhere in the world. Whether it’s
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