LAUDMC13_0131538411.QXD 2/3/05 10:35 AM Page 489 Chapter 13 Enhancing Decision Making for the Digital Firm 489 CASE STU DY Optimizing Operations at UPS United Parcel Service (UPS) is the world’s largest air and ground package-distribution company‚ with annual sales of about $34 billion. It is also a leading provider of specialized transportation and logistics services. Following its nearly 100-year promise of the “best service and lowest rates‚” this company currently delivers over
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United Parcel Service‚ Inc. Company Profile Publication Date: 1 Sep 2008 www.datamonitor.com Datamonitor USA 245 5th Avenue 4th Floor New York‚ NY 10016 USA Datamonitor Europe Charles House 108-110 Finchley Road London NW3 5JJ United Kingdom Datamonitor Germany Kastor & Pollux Platz der Einheit 1 60327 Frankfur t Deutschland Datamonitor Hong Kong 2802-2803 Admiralty Centre Tower 1 18 Harcour t Road Hong Kong t:+1 212 686 7400 f:+1 212 686 2626 e:usinfo@datamonitor
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CC-408-006 FedEx APAC HR Shared Services Center in Wuhan This case was prepared by Prof. Lee‚ Jean S K and LIU Jia at Case Center of CEIBS. The case was prepared as the basis for class discussion rather than to illustrate either effective or ineffective handling of an administrative situation. Certain names and other identifying information may have been disguised to protect confidentiality. Copyright © 2008 by CEIBS (China Europe International Business School) No part of this publication may
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UPS Case What are the inputs‚ processing‚ and outputs of UPS’s package tracking system? -Inputs‚ Processing and Outputs of UPS’s package tracking systems include the scan able bar-coded label‚ (DIAD) Delivery Information Acquisition Device‚ bar code devices. UPS drivers automatically capture customers’ signatures along with pickup‚ delivery‚ and time-card information. The drivers place the DIAD into their truck’s vehicle adapter‚ an information- transmitting device that is connected to the cellular
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1. What are UPS “Smart Labels?” What role do they play in UPS operations? UPS “Smart Labels” is a computer-generated shipping label that you can create using your personal computer. One of the key elements of the smart label is the barcode. Role they play in UPS operations are provide customer information for shipping which makes for faster and more reliable shipping. The label is scanned at each part of the shipment and delivery so that the customer can track their packages and it’s accounted
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view the Video‚ UPS and the Diad IV‚ then answer the following questions. https://docs.google.com/presentation/d/1FTwCZ3bqRUNRpFKY9S6s24X3BOEyB30lZ8IWzlhL76c/edit?usp=sharing 1. What are UPS “Smart Labels?” What role do they play in UPS operations? 2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD‚ the UPS Data Center‚ and the UPS Package Center. 3. What role does wireless communication play in the UPS systems?
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Connecticut. Offering small‑package delivery within a 150‑mile radius of certain cities‚ starting with Los Angeles in 1952‚ UPS grew in relative obscurity as it expanded westward from the East Coast and eastward from the West. Noted for its employee‑oriented culture‚ the company through the 1960s required all executives to start as drivers. The company gained notice in 1972 when the U.S. Postal Service named UPS as a competitor. In 1975 UPS crossed the border to Canada‚ and in
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Compare and contrast of package holiday and travel alone When people decide to plan a vocation‚ there are two kinds of travels‚ package holiday and travelling alone. Package holiday means that travel agency organizes everything‚ while travelling alone needs people to plan by themselves. Naturally‚ there are compares and contrasts that reflect the characteristics of two arrangements. No matter what kind of travel it is‚ the primary compares of travels are the purpose and cost. As to the purpose
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Case study: “UPS COMPETES GLOBALLY WITH INFORAMTION TECHNOLOGY” 1. What are the inputs‚ processing‚ and the outputs of the UPS’s package tracking system? The company’s inputs are: package information‚ customer signature‚ pickup‚ delivery and timecard data‚ data location and billing and customer clearance documentation. And how they process it is by simply transmitting data into the central network. The driver places the DIAD into the UPS truck’s vehicle adapter then the package tracking information
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ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooExperiential Exercise: Revising the Benefits Package Students are given a scenario of a small business and its benefits package. Students are to devise a benefits package “in keeping with the size and requirements for this firm.” This means that they need to carefully balance the costs and the administration requirements with the resources that the small
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