Sammanfattning – KURS 190: FÖRETAGANDE – OPERATIONS MANAGEMENT – VT08 Operations management p. 3-35 What is operations management? Operations management is the activity of managing resources which are devoted to the production and delivery of products and services. 3 core functions Marketing function – communicating the products to the market. Product/service development function – creating new products/services. Operations function – fulfilling customer requests. Support functions
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QUESTIONS: 1. How is the IKEA operations design different from that of most furniture retail operations ? Use the four dimensions of operations (volume‚ variety‚ variation and customer contact) to characterize these differences. 2. What do you think might be the major problems in running an operation like IKEA ? 3. What do you identify as the “operations function” within IKEA ? How is this different from the marketing function ? 1) Differences: Large volume‚ Design
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References: 1. Render‚ B. and Heizer‚ J. (2011)‚ Operations Management‚ (10th Global Edition)‚ Pearson Prentice Hall 2. Slack‚ N.‚ Chambers‚ S.‚ Johnston‚ R. and Betts‚ A. (2009)‚ Operations and Process Management - Principles and practice for strategic impact. Second edition. FT Prentice Hall 3. www.wilkinsonplus.com 4. www.wilko.co.uk 5. www.logisticsmanager.com
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Case Study: UPS Competes Globally with Information Technology 1. What are the inputs‚ processing‚ and outputs of UPS’s package tracking system? The Inputs to the UPS package tracking system includes the following shipping information: Customers signatures Pick-up information Delivery information Time card information Processing involves using the data captured above to update information on the central computer. Outputs include the delivery status and position of a parcel. 2. What technologies
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Case Write-up Sunshine Foods Problem Sunshine Foods biggest problem is their declining profits. They also have had minimal growth and have high overhead costs‚ which are a large part of their declining profits. Causes Sunshine Foods has three major areas that need to be address in order to increase their profits. First‚ their motto: “As long as new products look like they will increase the company’s sales volume‚ they are introduced.” This is causing the company to take on too many products
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Case Brief Citation: New World Communications of Tampa‚ Inc.‚ d/b/a WTVT-TV v. Jane Akre February 14‚ 2003. Denied February 25‚ 2004. 866 So. 2d 1231 District Court of Appeal of Florida‚ Second District. Facts: In 1998‚ the investigative reporting husband and wife team‚ Jane Akre and Steve Wilson‚ filed suit against their employer New World Communications of Tampa‚ Inc. (WVTV)‚ a subsidiary of Fox TV‚ stating they violated the Florida’s whistleblower statues. They argued
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I. Discussion and Review Question: 1. Briefly describe the term operations management? Answer: Operations Management is management of system or processes that create goods or provide service. The term operations management includes interrelated activities such as forecasting‚ capacity planning‚ scheduling‚ managing inventories‚ assuring quality‚ motivating employees‚ and deciding where to locate facilities and more. 2. Identify the three major functional areas of business organization and
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Operation Shoestring was founded in 1968 to help break the racial tension that was going on in Jackson‚ Mississippi. It is an year-round academic and social support program for elementary through high school students to ensure educational success that also provides resources to families. Their staff is filled with certified teachers‚ volunteers‚ and community partners to ensure the success and emotional support to each child in their program. People from all over central Mississippi come to this
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Research Project | New Zealand Natural Ice Cream | | Operations Management Operations Management Executive summary The paper concentrates on studying operation management of ‘New Zealand Natural Ice Cream’in terms of its demand forecasting and inventory management strategies. The purpose is to improve the efficiency of the operation network. For doing so‚ qualitative data are researched and analyzed to reflect the current operation of the shop. Then‚ various demand forecasting‚ based on
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both enjoyed discussing issues related to technology. Nomura wanted the best for both parties – Kimura K.K. and Pramtex – and it was evident that he preferred to make the deal with Pramtex instead of with its competitors (as it is even hinted in the case when‚ after the first deal‚ Mr. Kimura told Mr. John Reef - Pramtex representative in Japan and also the responsible for the deal with Kimura K.K.: “You owe a big favor to Dr. Nomura on this one… He is your best ambassador within our company.”). Accordingly
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