Case solution: Ethical Dilemma What course themes do you see present in the case? Experimental exercise Who Can Catch a Liar is about emotional intelligence and its effect on the productivity of the workers at workplace. Human have inherited the ability to respond various stimulus differently. Being differs from each other in terms of their personality‚ behavior‚ needs‚ wants‚ demands and expressing their emotions at different situation. Emotional intelligence is the ability of the person to know
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Solution: Moving from “make do” to “can do” Meeting SUBWAY’s expectations meant IPC needed topnotch management of key issues: Card programs: A newly implemented Gift card program – and management of an existing loyalty card program – brought high customer demand for IPC to handle card issues and placed a serious burden on them to respond efficiently. Customer service: Efforts to address issues were being duplicated and the process was managed manually. There was no real control of customer
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UPS Case What are the inputs‚ processing‚ and outputs of UPS’s package tracking system? -Inputs‚ Processing and Outputs of UPS’s package tracking systems include the scan able bar-coded label‚ (DIAD) Delivery Information Acquisition Device‚ bar code devices. UPS drivers automatically capture customers’ signatures along with pickup‚ delivery‚ and time-card information. The drivers place the DIAD into their truck’s vehicle adapter‚ an information- transmitting device that is connected to the cellular
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Journal of Knowledge Management Practice‚ Vol. 12‚ No. 3‚ September 2011 A Study Of The Predictive Effect Of Pre-Service Teacher Personal Knowledge Management Competency On Their Instructional Design Skills Eric Cheng‚ The Hong Kong Institute of Education‚ Tai Po‚ Hong Kong ABSTRACT: This paper aims to examine the relationship between the personal knowledge management (PKM) competency of pre-service teachers and their instructional design skills. Supporting the sustainable development
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Q1. Based on the data in case Exhibit I‚ what inferences can be drawn from the survey responses regarding the herbal shampoo category? As per Exhibit 1 the following inferences can be drawn from the survey regarding herbal shampoo category: * The respondents felt that herbal shampoos need to be used in large quantity for lather and that the protein content is important for making hair strong‚ shiny and soft. * Respondents chose their shampoo based on their hair type and texture. * They feel that
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drivers of its business? What is its comparative advantage relative to other social networking companies? (1) Facebook makes money from the following three main fields First is the advertising. According to the case‚ we know that the major revenue of Facebook is advertising‚ which took up 98 percent in 2009‚ 95 percent in 2010 and 85 percent in 2011. Facebook uses all information uploaded by users to become the property of the firm. By analyzing database‚ Facebook provides advertisers target customized
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Aloha products Aloha Products is a United States-based coffee-processor company that has been providing non-specialty and low-priced coffee for over a hundred years. It purchases the raw materials or what buyers and sellers refer to as “green coffee” from brokers and trade firms then processes the coffee and sells the final product to customers. Large companies such as Nestle and P&G directly import the unprocessed or green coffee beans from coffee plantations in tropical countries such as Brazil
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INFORES September 29‚ 2009 Case study: “UPS COMPETES GLOBALLY WITH INFORAMTION TECHNOLOGY” 1. What are the inputs‚ processing‚ and the outputs of the UPS’s package tracking system? The company’s inputs are: package information‚ customer signature‚ pickup‚ delivery and timecard data‚ data location and billing and customer clearance documentation. And how they process it is by simply transmitting data into the central network. The driver places the DIAD into the UPS truck’s vehicle adapter then
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Keeps the network between distribution centers alive and integrates trucking‚ airplane‚ and ship-based data. 2. What and where does information need to be collected and where does it go as part of the process to support the tracking of UPS shipments? [table] UPS Information for shipment process Required info Where info is collected How it’s used/Where it goes 1. Sender and recipients’ name and contact information. 2. Item shipped (e.g. documents‚ electronics‚ food‚ furniture‚ etc); whether or
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Problems Q.1 Consider a five-year coupon bond with a face value of $1000 paying an annual coupon of 15%. (i) If the current market yield is 8%‚ what is the bond’s price? (ii) If the current market yield increases by 1% what is the bond’s new price? (iii) Using your answers to part (i) and (ii) ‚ what is percentage change in the bond’s price as a result of 1% increase in interest rates. Q.2 Consider the following FI balance sheet: M. Match Ltd Assets | Liabilities | 2 –year Treasury bond
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