COPYRIGHT MATERIAL M-Tel Call Centre data: What does it tell us? In May 2009‚ Esther Ching is three months into her role as manager of the complaints section of a call centre‚ located in India. The call centre is owned and run by M-Tel‚ a Malaysian telco company. Her section handles all billing complaints and service difficulties. The main products are landlines‚ mobile telephones and internet access. She is required to present a report about the performance of her section‚ as part of the regular
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situations‚ across domains and industries‚ using quantitative and/or qualitative analysis techniques. B. Instruction Methodology: Case Discussions. The students are advised to go through the specified cases along with the study material required for that case. C. Suggested Titles (Text and Reference): 1. Research Methodology (concepts & cases); Deepak Chawla & Neena Sondhi‚ Vikas Publishing (prescribed) 2. Business Research Methods: William G. Zikmund‚ Thomson South
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Warburg Pinus and emgs: The IPO Decision | Executve Summary With wide geographic and sectorial reach‚ Warburg Pincus had a flat structure and decentralized deal approval process. In the first part of our report‚ we commented on the merits of these features and how they helped the group make investments. Warburg Pincus acquired emgs in 2004 and was considering its IPO. Throughout time‚ Warburg Pinus had added real value to emgs via operational‚ financial and strategic improvements. We believed
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making about to raise capital for further growth and recapitalize the ownership structure of TRX thorough Initial Public Offering. The analysis is examined from two scenarios. One is that TRX keep on IPO at lower price of $9 per share; another is that it postpones the IPO in 2006. I would project the IPO price of 2005 and 2006‚ respectively based on the management plan. According to the TRX’s balance sheet and financial data‚ TRX was a very young technology-integration company which founded in 1999
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Submitted by: Nicolas‚ Judy Ann C. Section/Course: CBET-05-302A Submitted to: Prof. Mario Barrera (Management 2 Professor) I. Overview of the Problem Sko-Die is a medium-size manufacturing company. The company is more than 50 years old and many of the managers in the company have come from the ranks‚ so to speak. Recently‚ the Baby Boomers have started to retire and they are being replaced with Generations Yers/Gamers. The remaining staff members taking the roles in the manager
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10500 17400 2100 Machine Depreciation 94500 156600 18900 Set-up Cost 128 640 1290 Total OH cost per unit 17.80373 20.8192 71.9225 Direct Material Cost 16 20 22 Direct Labor Cost 4 8 6.4 Total Cost per unit 37.80373 48.8192 100.3225 Actual Selling Price 57.78 81.26 97.07 Mark up 34.57298 39.92222 -3.350674771 Previously calculated Mark up 35 22 42 According to new figures actual Mark-up of Pump (40%) is much higher than previously calculated (22%). Hence
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Case Study: Burger King Beefs Up Global Operations Question 1 When venturing into new markets‚ it is essential that Burger King considers several factors. Firstly‚ the firm needs to invest actively in France‚ which is a developed state. This implies that the French have higher purchasing power‚ meaning higher chances of profitability for the firm. Secondly‚ the firm should invest in India and South Africa‚ which are a rapidly developing BRIC states. Due to the rapid development in the two states
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NORTHCENTRAL UNIVERSITY ASSIGNMENT COVER SHEET Learner: Demetrice S. Campbell | | MGT7019-8 | Douglas Buck | | | Ethics in Business | #3 Paper- Case study: What is Up With Wall Street? The Goldman Standard and Shades of Gray | | | Academic Integrity: All work submitted in each course must be the Learner’s own. This includes all assignments‚ exams‚ term papers‚ and other projects required by the faculty mentor. The known submission of another person’s work represented
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Hurry Date‚ a small & privately owned company‚ is one of the America’s leading provider of speed dating with a strong brand recognition. It’s an online version of traditional round-robin speed dating. It operates a website HurryDate.com to screen singles looking to mingle. The range of service it provides are‚ online match-making‚ personal browsing and event hosting. It does this by hosting round-robin meeting event for potentials dating candidates. This is where they make money by charging
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CASE WRITEUP 3 ALUMNI GIVING MGSC2301 Professor Robert Parsons 1. Variables Entered/Removedb | Model | Variables Entered | Variables Removed | Method | 1 | % of Classes Under 20 | . | Enter | a. All requested variables entered.b. Dependent Variable: Alumni Giving Rate | Model Summary | Model | R | R Square | Adjusted R Square | Std. Error of the Estimate | 1 | .646a | .417 | .404 | 10.375 | a. Predictors: (Constant)‚ % of Classes Under 20 | ANOVAb | Model | Sum of
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