CASE- 2: JET AIRWAYS TAKES OFF WITH CITRIX 1) What problem does Jet Airways hope that Citrix technologies will solve? Ans. Jet Airways was set up in 1993 after the central government opened civil aviation to private investment. By 2005‚ Jet Airways had been listed on India’s main stock exchanges an had obtained permission to operate international flights. The company lacked in its Information System‚ they had installed various packages over the years. The systems weren’t able to interact with one
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Management Information Systems Cases Gerald V. Post Copyright © 2012 by Gerald V. Post Management Information Systems Cases ............................................................................. 1 Introduction to Case Studies ................................................................................................. 1 Overview ................................................................................................................................ 1 Amazon.com ......
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Organizational Leadership UPS Case Study 1. Jovita Carranza used various skills throughout her career at UPS that developed her into a great a leader. Jovita was always eager to accept new challenges as well as opportunities. She was not picky about the opportunities she was given and accepted them because she knew she could learn from them. She surrounded herself with other employees that shared the same dedication and vision of the company‚ which made teamwork very effective. One
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Systems in Global Business Today Case 1: UPS Global Operations with the DIAD IV Tags: UPS global operations; handheld computers; wireless mobile platform; digital firm; integration of business; customer value generation. Summary How IT drives the UPS operation worldwide. Using smart people and smart technology‚ UPS delivers over 14 million packages daily to 200 countries and territories‚ requiring the talents of 70‚000 drivers who are wirelessly connected to UPS main databases located in seventeen
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CASE STUDY QUESTIONS 1. What are the inputs‚ processing‚ and outputs of UPS’s package tracking system? Inputs: The inputs include package information‚ customer signature‚ pickup‚ delivery‚ time-card data‚ current location (while en route)‚ and billing and customer clearance documentation. Processing: The data are transmitted to a central computer and stored for retrieval. Data are also reorganized so that they can be tracked by customer account‚ date‚ driver‚ and other criteria such as the
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1. What are the organizational styles before and after the transition? UPS is the world’s largest package delivery company and a leading global provider of specialized transportation and logistics services UPS effective use of clearly defined organizational structure and design Pres 3 VP several managers UPS Departmentalization * Functional: it groups jobs by functions performed * Product: Groups jobs by product line * Geographical: Groups jobs on the basis of territory
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Case Study Questions 1. What are UPS "Smart Labels?" What role do they play in UPS operations? The UPS Smart Label is a computer-generated shipping label that you can create using your personal computer. One of the key elements of the smart label is the barcode. The information contained in a smart-label barcode can benefit you significantly. Among these‚ a UPS Smart Label provides you with the following: Increased reliability‚ since the barcode contains data imported directly from your system
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UPS Case Study 1. What are the inputs‚ processing‚ and outputs of UPS’s package tracking system? 1) The inputs of the package tracking system are information about senders and receivers‚ such as their names and addresses‚ the weights of packages‚ the contents of the packages‚ the pick up dates‚ the type of services (ground shipping‚ overnight shipping‚ etc.) and customers’ signatures. 2) The system then processes those information to calculate and compare delivery routes for each driver
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1. According to the case‚ what types of technologies are being used in IBM’s global network? * The technologies that the IBM’s global network uses a very wide network connection such as GIS technology that can handle a very large of information and can coordinate many functions‚ can work works across national borders. Can Stores‚ manipulates‚ and transmits data across cultural and geographic boundaries‚ and can easily communicate into other countries. 2. How has this GIS streamlined operation
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CASE STUDY – UPS – United Parcel Service Inc. US$42.6 Billion This article is excerpted from E-Volve-or-Die.com: Thriving in the Internet Age Through E-Commerce Management‚ by Mitchell Levy (New Riders Publishing‚ 2000‚ ISBN 0-7357-1028-7). www.ups.com History of Transformation UPS has been in the package delivery business for 95 years‚ providing services to businesses and consumers worldwide in more than 200 countries. In 1994‚ UPS began to investigate the potential of e-commerce and started
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