convenience. IE. FedEx Express‚ FedEx Ground and FedEx Freight shipment tracking‚ customer service and invoicing information‚ FedEx Kinko’s office and print services‚ etc. 2. A. FedEx Express Traceable Fixed Costs (2) 1. U.S. Overnight Box 2. U.S. Overnight Envelope FedEx Ground Traceable Fixed Costs (2) 1. FedEx Ground Vehicles 2. FedEx Ground Drivers FedEx Freight Traceable Fixed Costs (2) 1. FedEx Freight Vehicles 2. Overnight Truck Drivers FedEx Kinko’s
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3. Facilities location 9 3.4. Scheduling 11 3.5. Quality Assurance 12 5. Questionnaire Analysis 13 6. Conclusion 14 7. Recommendations 15 8. References 16 Appendix A: CUSTOMER SATISFACTION SURVEY FOR FEDEX 17 Appendix B: Customer Survey Results 18 1. Introduction Figure 1: Regional Head Quarters of FedEx Figure 2: FedEx Corporate Logo; courtesy www.fedex.com FedEx Corporation‚ situated in US‚ is one of the leading supply chain management solution providers in
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Brief history on UPS UPS still relies on its chocolate-colored trucks‚ but United Parcel Service (UPS) aims to be more than a plain-vanilla delivery business. Seattle teens‚ Jim Casey and Claude Ryan started American Messenger Company‚ a phone message service‚ in 1907. They were soon making small-parcel deliveries for local department stores and in 1913 changed the company’s name to Merchants Parcel Delivery. Service expanded outside of Seattle in 1919 when Merchants Parcel bought Oakland
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marrow transplant. c. FedEx has a contract with the shipper‚ Children’s Memorial Hospital‚ and in this contract it states that FedEx is only limited to $100 worth of liability if in the event the package gets lost or damaged. d. This event did occur and the package never got to the Veterans Administration Medical Center. Carl Gerome Hampton died shortly after because there was no attempt at a transplant. e. Carl Jerry Hampton‚ Carl Gerome’s father‚ filed a suit against FedEx for alleging causes
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1952‚ UPS grew in relative obscurity as it expanded westward from the East Coast and eastward from the West. Noted for its employee‑oriented culture‚ the company through the 1960s required all executives to start as drivers. The company gained notice in 1972 when the U.S. Postal Service named UPS as a competitor. In 1975 UPS crossed the border to Canada‚ and in 1976 it began service in West Germany. It started air express delivery in Louisville‚ Kentucky‚ in the late 1970s. By 1982 UPS Blue
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processes must have well defined inputs‚ which give additional value to the good or service being produced. FedEx business process is as follow: the packages are collected from homes and businesses and are carried to the company’s warehouse. When the packages reaches the company’s warehouse the package is scanned from a portable device which links with the central system that allows FedEx to ensure that the package has been collected also at this point a device is place on the package so the customer
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philosophy governs every FedEx activity. They honor innovation‚ integrity and commitment. They have many formal policies‚ procedures and programs to bring out the best in their staff‚ individually and in teams. FedEx is looking for talented people that share the basic qualities of honesty‚ enthusiasm‚ creativity and respect for co-workers and customers. As FedEx has grown into a global company‚ a culture has developed the fullest potential of employees with FedEx. FedEx has led the industry in
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marketing tactics 8 2.3 Analysis of the merits of relationship marketing in a given strategic marketing strategy 9 Task 3: Be able to use strategic marketing techniques 3.1 Appropriate marketing techniques to ascertain growth opportunities in a market 10 3.3 APPROPRIATE STRATEGIC OBJECTIVES FOR A MARKET 11 Task 4: Be able to respond to changes in the marketing environment 4.1 The impact of change in the external environment 14 4.2 Internal Analysis to Identify Current Strengths
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brand with growth potential‚ but the company faces a multitude of challenges with rising fuel prices‚ increased value of living‚ as well as a decline in the economy. FedEx also encounters issues with competition and even negative publicity due to various lawsuits involving violations against EEOC laws and regulations. SWOT Analysis: Strengths: • Best leader in express shipping o 99% of deliveries are on time • Expansion of operations into international markets o
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for discussion: Which three environmental forces are likely to have the greatest effects on FedEx? Explain your answer. Environmental forces are the unpredictable forces that cannot be controlled and it can be detrimental to the company’s position. Three of the following forces have the greatest impacts on FedEx: Competitors Intense competition from the U.S Postal Service‚ UPS‚ Emery‚ DHL andRPS has enormous effects on FedEx’s business. Competition will affect the profit
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