MY COURSE DESIGN: A. CHICA COURSE SYLLABUS COURSE TITLE : Finishing Course for Call Center Agents NOMINAL DURATION : 100 hours QUALIFICATION LEVEL : NC II A. Course Description This course is designed to develop knowledge‚ skills‚ and attitudes of a Contact Center Representative in accordance with industry standards. It covers core competencies such as: Communicating Effectively in a Contact Center‚ and being able to Render Quality Customer Service to Contact Center
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needs of your students is targeting individuals on the course who may struggle or have a disability for e.g. dyslexia. The reason why you do this is so you can take that extra little bit of time out to help that person or to have someone assist them like an agency who can help them on that course. You also need to identify the background you are going to be working in whether it is private firm‚ community‚ college or institution. This helps you target what you will need for that course. 2. Plan
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marks@ualberta.ca Office Hours: MWF 12:30-13:30‚ and by appointment ------------------------------------------------- Lecture Room & Time: TL B2‚ MWF 11:00-11:50 ------------------------------------------------- Course Web Page: E-Class (Moodle) - login with your CCID and password Course Description: Systems of linear equations. Vectors in -space‚ vector equations of lines and planes. Matrix algebra‚ inverses and invertibility. Introduction to linear transformations. Subspaces of -space. Determinants
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3530 3.00 Finance Summer 2013 Course Outline - Preliminary Instructors and Class Hours Dayna Patterson dpatters@yorku.ca Sam Alagurajah salagura@yorku.ca Muz Parkhani parkhani@yorku.ca Lois King loisking@yorku.ca Section A‚ Tues. 11:30am-2:30pm SLH E Section B‚ Thur. 4 - 7pm‚ SLH E Section C‚ Wed. 7 – 10pm‚ TEL 0010 Section D‚ Internet Course Description This course introduces students to the principles of finance and its applications. The course emphasizes the following two concepts:
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Room 101 is a reference to “nineteen-Eighty-Four” by George Orwell‚ Room 101 contains the object the character most fears the entire world. Write a speech in which you convince your audience that the thing you hate most in the world should be banished to Room 101. Is there any sound more annoying than the whine of a mosquito? Absolutely not‚ especially on a hot summer day‚ mosquitoes are the worst creature ever! Summer usually means outdoor BBQs‚ parties‚ fireworks and mosquitoes! Summer is meant
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BBA / BHTM 300 – STATIATICS II COURSE DESCRIPTION-STATISTICS-II Business statistics is a rich interactive learning experience designed to give students the basic intellectual tools and aptitudes they need to meet today’s business challenges The course is also aimed at equipping the students with the skills of real socio-economic processes‚ economic interpretation of analysed data‚ its applied statistic analysis‚ construction‚ identification and verification of statistical models of
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DIVISION SECOND SEMESTER 2012-2013 Course Handout (Part-II) Date: 12/12/2012 In addition to part-I (General Handout for all courses appended to the time table) this portion gives further specific details regarding the course. Course No. Course Title Instructor-in-charge : BHC-C132 : Appreciation of Indian Music : Mr. Yamla 1. Scope and Objective of the Course: This course intends to inform the debates‚ issues and development of Indian music over the last century. The course will be mostly theoretical
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United Arab Emirates University College of Business & Economics Department of Business Administration United Arab Emirates University College of Business & Economics Department of Business Administration Course Syllabus – Spring 2013 MIST 215 – Computer Application in Business ------------------------------------------------- Instructor : Javaid Ali Bin Abdullah ------------------------------------------------- Office : Building-H3 Room # 2049
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raili_pollanen@carleton.ca WebCT: http://webct.carleton.ca COURSE TIME/LOCATION Lectures: Fridays‚ 8:35 – 11:25‚ Location LA B146. PREREQUISITES: BUSI 3008 with a grade of C- or higher. The School of Business enforces all prerequisites. COURSE OVERVIEW: This course focuses on managerial planning and control systems using the case method. It extends the concepts covered in the intermediate management accounting course and also integrates relevant contextual issues from other functional
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Lecture Time: Monday 17.45 – 20.15 Tutorial Time: Mon/Tue/Wed. 16.15 – 17.05 Email: grimes@encs.concordia.ca Office : EV-2.253. Phone: Ex 5447 Office Hours: Mon. 16.00 – 17.00; Tue. & Thu. 16.15 – 17.15. Course Description ENCS 272. Three-credit course. ENCS 272 teaches the fundamentals of English composition and argumentation: grammar; reasoning and persuasion; persuasive proofs; argumentation; structuring and outlining; the problem statement; the body; and the conclusions
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