Ch.2. Business: How Businesses Use Information Systems Case: JetBlue Hits Turbulence? pp. 74-76. 1. What type of information systems and business functions are described in this case? Streamlined information System and a leaning staff 2. What is JetBlue’s business model? There business model was to fly one type of plane from one vendor: Airbus A320. They figured this approach enabled the airline to standardize flight operations and maintenance procedures
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Info System and Business function Transaction Processing System (TPS) This is responsible for ticket reservation and tracking flow of all transaction. `Customer Relationship Management system (CRM) This helps firms manage teir relationship with their customers Executive Support System (ESS) Used by senior managers to address strategic issues and longterm planning. Human Resource function business process Failure in this business was evident in the failure to hire or predict enough
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- a a a What type of international strategy has the company chosen‚ and what means has it used to expand internationally? Lufthansa is one of the three airline companies world-wide‚ whose debt is rated as investment-grade. Since the World War II the industry has never earned its cost of capital over the business cycle and after the deregulation which increasing replaced the government-organized IATA cartel the situation got worse. The airline’s response to that and to globalization was to form
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Culture at Southwest Airlines on the Eve of Merger with AirTran In looking at Southwest’s values and norms‚ it’s helpful to examine how the company’s culture is described by all stakeholders (internal – employees‚ management; external – investors‚ customers). Five key values emerge that guide the company at all levels. 1. Zealous passion for customer satisfaction Southwest’s relentless commitment goes beyond the lip service most companies uphold. From line level to the C-suite‚ everyone
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Media Announcement Air Asia Plane Skids at Kucing Airport Good morning to all of you. I am representative of Air Asia Berhad to respond plane skids at Kuching Airport. An AirAsia aircraft AK5218‚ an Airbus A320 from Kuala Lumpur to Kuching had accidently skidded at the verge of Kuching International Airport. This accident happen because of heavy downpour cause visibility was poor. The plane was landing during a downpour and it causes skidded. Other possible cause is plane had landed on
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1. Is Jet Blue appropriately positioned to create and maintain a strategic competitive advantage? Yes they are. Jet blues customer service is tremendous. They had the one valentine day massacre but they bounced right back. As a company they know where they have to be in order to succeed in the future. They know about great customer service and low price. Gas prices are rising and with the expansion of the e190‚ I believe this flight will help their revenue increase in the future. 2
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The geographic location: Ryan air has 73 operating bases‚ with major operations in secondary airports across airport. This is an important valuable resource because airports which are not usual travel destinations are always potential business opportunities thus Ryanair which has bases in many primary and secondary airports has more negotiating power with these airports when discussing slots‚ fees terms and marketing & training support for as long as 20 years with the airports. Thus operating in
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Overview With the rise in the middle class households‚ better connectivity between cities‚ paucity of time and falling fares‚ air travel has witnessed a growth by leaps and bounds in India. With more planes taking off and landing at Indian airports‚ the demand for bigger and better facilities‚ too‚ has increased manifolds. Delhi’s Indira Gandhi International Airport (IGIA) is viewed as one of the best and most modern infrastructure complex of its kind in the country with the capacity to handle hundreds
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ADM 570- SERVICE MANAGEMENT DONA ROFITHOH BT DON RAMLI (2011296394) SHAZLYN ERMIEZA BT YAACOB (2011294904) NABILAH BT ABD KARIM (2011) 3. Highlight various factors responsible for the growth of organization. AIR ASIA Increase of products/ services Low cost operations Trends FACTORS Multi-skilled and welltrained staffs Using of one type of aircraft Strong brand recognition‚ marketing approach and awareness Trends - According to the World Bank‚ the demand for services is on the rise with
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This note was prepared for classroom use at the Kellogg Graduate School of Management by Professor David Besanko and Sonia Marciano NOTE ON THE ECONOMICS OF AIRLINE MARKETS The purpose of this note is to provide background to the study of the airline industry by briefly discussing four important economic aspects of the industry: (1) the nature and measurement of airline costs; (2) economies of scope and hub-and-spoke networks; (3) the relationship between yields and
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