Singapore Airlines is one of the key players globally within the airline industry. It has employed a set of core strategies which seek to combine excellent customer service with high rates of profitability. Using the SWOT analysis tool defined by Jobber (2001) it is a useful task to look at SIA’s competitive strengths that contribute to increasing shareholders value. As mentioned above the high quality of its customer service is one of the strengths of SIA and its brand image of ‘Singapore Girl’
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IndiGo is India’s largest airline with a • market share of 29.7 per cent as of July 2013 as well as the • country’s largest low fare carrier. IndiGo is • the fastest growing low cost carrier in the world (source: CAPA). IndiGo has a simple philosophy: • offer fares that are always low‚ flights that are on time‚ and a courteous‚ hassle-free travel experience. IndiGo’s On Time Performance is one of the best in India. IndiGo’s • Technical Dispatch Reliability is 99.91% making it the airline
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Case Study of Airbus Amy West‚ Kylie Herriman‚ Gerrie Johnson‚ Ruth Littleton OPS/571 November 14‚ 2011 Doug Spunaugle Case Study of Airbus Introduction Airbus was first established as a consortium in 1967 when the French‚ German‚ and British government created a consortium to build European aircrafts. The originating goal was to challenge the American domination in the aerospace industry. They are headquartered in Toulouse‚ France
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EXECUTIVE SUMMERY There are only two major airlines in the Australian domestic aviation market‚ Qantas and Virgin Blue. Qantas has introduced a subsidiary‚ Jetstar‚ to compete directly with Virgin Blue in the ‘low cost carrier’ market and Qantas still hold the majority of the market share with 65%. Virgin Blue continues to increase their presence in the market holding the remaining 35%. At the end of March 2003 Virgin Blue posted a profit before tax of $158 billion‚ $58 billion over their budget
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Southwest Airlines Organizational Behavior & Communication Paper Erica Sepulveda Communications for Accountants/Com 530 January 30‚ 2012 Southwest Airlines Organizational Behavior & Communication Paper Airlines‚ such as Southwest Airlines‚ strive to provide the best customer service that they can offer to keep their customers happy. A prospective Southwest passenger may probably make their reservation by calling the customer service number‚ logging on
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Business Health Check Travelling became more common in past few years because of air ticket fares and tours are getting less expensive than before. This is no longer a luxury activity. Airline industry plays one of the most important roles in tourism. This is a study of a low-cost airline in Hong Kong‚ HongKong Airlines. Task 1 1.1 & 1.2 Analyze the Objectives of HongKong Airlines and Explain Factors that Impact on the Business HongKong Airlines’ objective is to strive to innovate and make
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JetBlue Airways airline was established by David Neeleman as a low-fare airline with high-quality customer service. His goal was to create an airline that was innovative for the current market. Their main focus was to provide service to areas that were underserved as well as to large cities with overpriced fares. He aimed to establish a strong brand that differentiated itself from its competitors by being a safe‚ reliable and low cost-airline. Neeleman managed to achieve this partially by hiring
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UNITED AIRLINES SLEPT ANALYSIS Q1: What is meant by the external business environment and what are its main components? External environment refers to the environment that has an indirect influence on the business. The factors are uncontrollable by the business. The external environment of an organization is those factors outside the company that affect the company ’s ability to function. Some external elements can be manipulated by company marketing‚ while others require the organization to
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95 Beechwood Ave Hayes Middx UB3 1JP United Kingdom Mobile: +974 33708474 (Qatar) +44 7516 686 786 (UK Mobile) 13th September 2011 Qatar Airways Recruitment Re: Baggage Team Leader‚ Doha QAT000AG Dear Sir/Madam‚ I am writing to apply for the above position. Ever since my first flight experience as a child‚ I have always aspired to become part of the Airline industry. Since then I have always worked hard in delivering exceptional Customer Service in the expectation
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Jet Blue Case Part 1 Analysis: Financial Analysis- JetBlue‚ despite the hard times facing the airline industry‚ is doing well in comparison to its competitors. It is a much smaller company earning as much as $18 million less than its competitors in operating revenues (American had the most at 20‚657 million and JetBlue had 1‚701 million). However‚ with that being said‚ it is the only leading airline to show an operating profit besides Southwest. Does this mean JetBlue was successful?
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