Service Marketing Assignment Service blueprint of a restaurant By: Abhishek Jain (876001) Service Blueprint: The service blueprint is a technique used for service innovation. The service blueprint consists of 5 components: 1. 2. 3. 4. 5. Customer Actions Onstage / Visible Contact Employee Actions Backstage / Invisible Contact Employee Actions Support Processes Physical Evidence 1. Customer Actions This component contains all of the steps that customers take as part of the service delivery process
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------------------------------------------------- SERVICE QUALITY GAP IN RESTAURANTS IN VARANASI Under the Guidance of Dr. Ashutosh Mohan By:- Prachi Prabha Chauhan(31) Jitendra Singh(19) MBA-IB (2010-2012) INTRODUCTION The restaurant industry is a demanding sector that stresses the provision of high-level customer service and continuous quality improvement. As lifestyles change and dining out becomes more and more commonplace‚ customers desire new flavors‚ comfortable ambience and pleasant
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Opening an Indian Restaurant in South Africa 2013 Group Members Abhishek Bose : Roll1 Ashok Upadhay : Roll 4 Kumarjit Chakraborty : Roll 14 Arunava Das Adhikary : Roll 02 The CONTENTS SL. Topic 1. Executive Summary 3 2. Introduction 4 3. Indian Diaspora in South Africa 5 4. Population‚ Regional & Linguistic Distribution 6 5. Starting a restaurant chain in South Africa 7 – 9 6. Marketing
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Shakespeare’s Macbeth. It is evident throughout the play from the initial dialogue which is an example of nature in disharmony ’thunder‚ lightning and rain’ to the end mof the play where Macduff is jubilant about his execution of Macbeth ’Hail‚ king! For so thou art: behold‚ where the usurpers cursed head stands: the time is free’The witches are the source on the majority of the conflict throughout Macbeth. They are unnatural creatures who are constantly associated with negative imagery ’upon the heath’ ’thunder
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Introduction Theme restaurant is a restaurant designed around a particular theme so as the guest can experience unique dining experience. For example‚ the toilet theme restaurant in Taipei‚ Taiwan. It is believed that theme restaurants have become more and more popular‚ therefore many people‚ especially young people will patronize to a theme restaurant to experience the unique ambience while enjoying their meal. Most of theme restaurant are located in Kuala Lumpur and overseas such as Singapore
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Restaurant Billing Sytsem is a system that computes the total sales of the restaurant‚ the profit they earn each day and the negative and positive computation of sales versus the target sales.The system would focus mainly on the development of the restaurant billing system for Mcdonald’s Lipa Ayala itself. It would include the systems database wherein the computation of sales would be kept in a way that only authorized personnel can access. The system can also produce report of sales whenever it
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come up to my mind are the tea restaurants. Unlike those Cantonese teahouses‚ which can also be found in Guangdong‚ tea restaurants are pretty unique in Hong Kong. In the election of ‘things that best represent Hong Kong’ held on the Internet by RTHK in 2004‚ ‘Tea restaurant’ got the champion with 1930 votes. Meanwhile‚ ‘Pineapple bun with butter’ and ‘Coffee with tea’‚ typical food and drink provided in tea restaurants‚ were also on the top10 list.1 Tea restaurant culture is obviously beloved.
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information systems 6 ____ refers to a system in which there are predefined multiple instances of various modules used in business applications. a) Transaction processing systems b) Knowledge based systems c) On line analytical processing systems d) Executive information systems 7 It is a system developed as model which are representative of real world cases. a) TPS b) DSS c) KBS d) OOS 8 A complete business systems requires models from three different perspectives – State model‚ interaction model and _____
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My goal for this week was to learn about leadership and management from the charge nurse’s perspective. I wanted to know what leadership skills she felt were important and its impact on the unit. My goal was achieved by having a conversation with the charge nurse on the unit about leadership. She was very informative and answered all my questions. Summary of Clinical Activities We started our day in the hospital lobby promptly at 0630‚ the professor started off by explaining where on the unit each
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feasibility and success of “Beautiful Stranger” fast food restaurant. 2. Business Characteristics and Operations Eating out is a wonderful experience‚ something one can enjoy with family and friends. However‚ eating healthily at restaurants on a regular basis may pose a few challenges. Being unfamiliar with the cuisine‚ cooking style or serving portions‚ one may wind up eating larger portions or indulging in a lot more fat‚ sugar and salt than normally would be consumed at home. 2.1 Objective “Beautiful
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