MKTG1255 – SERVICE QUALITY PRACTICE MULTIPLE CHOICE QUESTIONS THE QUESTIONS ARE FOR PRACTICE ONLY. THERE IS NO INDICATION THAT YOU WILL BE ASKED THE SAME QUESTION(S) IN THE FINAL EXAM. 1. ____________ represent a special type of order taking that entitles customers to a specific unit of service. a. Suggestions b. Reservations c. Trackers d. Repossessions e. Contracts 2. Which of the following is NOT considered an example of a hospitality element? a. Greeting b. Toilets and washrooms c. Advice
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The topic of professionalism seems quite broad and daunting. It is hard to describe in a sweet little sentence or even a three paged double spaced paper. The Merriam-Webster Dictionary definition of professionalism is‚ “the skill‚ the judgement‚ and polite behavior that is expected from a person who is trained to do a job well (2015).” So what does that mean? Professionalism is many things to many people and may include the way we behave and the actions we make. Key to exhibiting professionalism
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Stricter Laws for Tobacco users J. Ames February 02‚ 2013 ENGL101-X-1301A-04 Abstract: Second hand smoke exposure is a considerable risk to the nonsmoker in today’s society. Despite the unpleasantness of the smoke overall‚ there are also serious and well known health risks that coincide with smoke inhalation. Stricter tobacco laws are the only way to protect the rights of the non-smokers subjected to this health hazard. Many
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Essay II Definition Essay The definition of basketball as defined by the Webster dictionary is as follows: Basketball - noun. Bas-ket-ball: A usually indoor court game between two teams of five usually five players each who score by tossing an inflated ball through a raised goal; also: the used in this game. The game of basketball was invented in December 1891 by the Canadian-American educator by the name of James Naismith‚ which at the time was an instructor at what is now Springfield
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Extended Definition {To explain a new term or phrase} It is unfortunate that homosexuality is so looked down upon in our time and age. The definition “homophobia” was coined to describe a fear of homosexuals. However‚ the word is not used in the terminology it is meant to be used. I do not believe that people legitimately fear homosexuals as much as they are intolerant towards them. It is fear of abnormality that drives people to homophobia. In the 1970’s‚ George Weinberg coined the term
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Definition of Communication -Communication (from Latin "communis"‚ meaning to share) is the activity of conveying information through the exchange of thoughts‚ messages‚ or information‚ as by speech‚ visuals‚ signals‚ writing‚ or behavior. It is the meaningful exchange of information between two or a group of person. -Communication is the process where the one person is expressing his or her idea and the other one is listening to the idea being expressed by the one who is talking. When a person
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Quality Improvement Plan: Part III - Managing and Improving Quality In today’s health care environment‚ competition remains high and many organizations are seeking new ways to improve their quality of care‚ as well as remain competitive with other health care organizations in the process. Various methods exist today for organizations to integrate quality improvement strategies to help in the measurement of performance improvements. This paper will discuss:1) several methodologies‚ the pros and
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A Definition of a Friend What is the definition of a friend? A friend is a person that knows‚ likes‚ and trusts. There are many people that have friends that they can count on for anything. Others have fair-weather friends that are there when they need something. There are countless definitions of what a friend could be. For instance‚ someone who has a close personal relationship of mutual affection and trust with another is another definition of a friend. One knows the true meaning of friendship
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Air Quality Index As a community health nurse‚ if I had patients with respiratory issues that were affected by poor quality air index‚ modifying their care and giving proper education would be my focus for these patients. Air quality index tells you how clean or polluted the air is. When air pollutants are high it makes it harder for patients with asthma and other respiratory diseases breathe comfortably. While we can’t control outdoor air pollutants‚ we do have some control of the air inside
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Definition Essay Below is the definition essay assignment due on Tuesday‚ January 15. If you would like a word document that you can save as a separate file‚ the link can be found here: Definition Essay. Every word in our language has a meaning; however‚ not all words or concepts have concretely defined meanings. These are typically what we would refer to as abstract words or concepts. Such abstract words or concepts are often specifically defined in the context of the person using the word
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