Introduction to Services Marketing In general‚ goods can be defined as objects‚ devices‚ or things‚ whereas products refer to both goods and services. A service is any act or performance that one party can offer to another that is essentially intangible and does not result in the ownership of anything. Its production may or may not be tied to a physical product. The distinction between goods and services is not perfectly clear. Service is the sum of all encounters between a customer and a service provider
Premium Marketing
Introduction to Integrated Marketing Communication s Team #1 Marketing Process of planning and executing the conception‚ pricing‚ promotion‚ and distribution of ideas‚ goods‚ and services to create exchanges that satisfy individual and organizational objectives. Marketing Focuses on Exchange The Marketing Mix Integrated Marketing Communications (IMC) Direct Marketing/Interactive Media Direct marketing is about making direct contact with existing and potential customers to promote
Premium Marketing
Chapter 9 Latin America Shock therapy in economics • Economic shift from a government-dominated economy to a market economy. What are the policies? • Privatize state owned businesses • Eliminated Price Controls • “Liberalize” Trade to introduce competitive pricing into the economy (Remove Tariff Barriers) • Privatization from 500 to 25 business from 1973 to 1980 • Drastic Budget Reductions • Radical restricting of the public sector and reduction in its spending
Premium Inflation Economics Macroeconomics
IMC PROJECT Group 2 Cadbury Dairy Milk Cadbury Dairy Milk Submitted by: Swarna Renu (11EX-051) Udit Vikram Singh (11EX-052) Umacharan (11EX-053) Utkal Garg (11EX-054) Varenya Maheshwari (11EX-055) Submitted by: Swarna Renu (11EX-051) Udit Vikram Singh (11EX-052) Umacharan (11EX-053) Utkal Garg (11EX-054) Varenya Maheshwari (11EX-055) Section-1: Brand campaign descriptors Brand Name- Cadbury Dairy Milk Campaign Name- “Shubh Aarambh”
Premium Chocolate Cadbury plc Cadbury Dairy Milk
and insurance to customers via a worldwide dealer network. Caterpillar is the world ’s largest manufacturer of construction and mining equipment‚ diesel and natural gas engines and industrial gas turbines. With more thanUS$7 billion in assets‚ traces its origins to the 1925 merger of the Holt Manufacturing Company‚ the inventor of the crawler tractor‚ and the C. L. Best Tractor Company‚ creating a new entity‚ the California based Caterpillar Tractor Company In 1986‚ the company re-organized itself
Premium Diesel engine
1.0 OVERVIEW OF THE SERVICE INDUSTRY We have always had service industries‚ and indeed there are numerous biblical references to services as diverse as inn keeping‚ money lending and market trading. Over time‚ the service sector has grown in volume and in the importance attributed to it. According to Baker J.M et al‚ The Marketing Book 5th Ed‚ (2003)‚ early economists saw services as being totally unproductive‚ adding nothing of value to an economy. He quotes Adam Smith as having included
Premium Economy Service system Services management and marketing
concept of Customer Service Management based on customer involvement with Hotel-81. Researches in this report include academic journal articles‚ press release‚ newspaper report and textbook references dated no later than year 2008. In order to attain value co-creation‚ examinations of Critical Incidents and Zone of Tolerance behaviour in service encounter were used to study the target audience of Hotel-81. Models such as the SERVQUAL‚ Servicescape‚ Service Blueprint and Service Encounter traits were
Premium Hotel Customer service Marketing
Topic 1: Introduction to Integrated Marketing Communications 1) What is the definition of marketing‚ and where does marketing communication fit within the operation of a marketing program? 2) Explain how marketing communications relates to the marketing concept and to the marketing mix. 3) What are customer contact points (points-of-touch)? 4) Discuss the way various aspects of product planning and strategy relate to advertising and promotion. 5) What is advertising
Premium Marketing Advertising
Assignment on Integrated Marketing Communication (IMC) Course Tittle: Marketing Management Course Code: MBA-024 Submitted to‚ Monto Chandra Gope Lecturer Department of Business Administration Metropolitan University‚ Sylhet Submitted by JUWEL NONDEE ID No: 093-126-020 Batch: MBA 18th Batch. Metropolitan University‚ Sylhet Metropolitan University‚ Sylhet-3100 Introduction: Communication is always one of the most important and vital strategic areas of an organization’s success. You can have
Premium Marketing
Services Marketing Chapter 1:! New Perspectives On! !Marketing in the! ! !Service Economy! Slide © 2010 by Lovelock & Wirtz Services Marketing 7/e Chapter 1 – Page 1 Overview of Chapter 1! Services Marketing Why Study Services?! What are Services?! Marketing Challenges Posed by Services! Extended Marketing Mix Required for Services! Integration of Marketing with Other Management Functions! Developing Effective Service Marketing Strategies! Slide © 2010 by Lovelock
Premium Marketing