Unit Title: Follow the Rules to Deliver Customer Service Unit number: F2 2.3 Explain when and how they should refer to somebody in authority about the rules for delivering customer service I would need to refer to a person in authority if I am uncertain about how to deal with an issue‚ for example a complaint or a request. I would contact my supervisor who then should be able to pass on the correct information to me‚ or contact the regarding person directly. 2.4 Explain how
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P6: Marketing mix for new product. Energy Drinks An energy drink is a type of drink containing stimulant drugs‚ essentially caffeine‚ which is marketed as providing mental or physical stimulation. There are countless brands and varieties of energy drinks. They generally contain large amounts of caffeine and other stimulants. Many also contain sugar or other sweeteners‚ and amino acids and may or may not be carbonated. They are a subset of the larger group of energy products‚ which includes bars
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Did you know that around one billion people live without clean water? The water crisis is occurring in parts of Latin America‚ Sub saharan Africa‚ and South east Asia. The women and children have to get the water which is about a three hour walk‚ and the water isn’t even clean. For our class we did a water walk to try to experience what they do everyday. What I would change to make the water walk more authentic is less talking‚ harder terrain‚ and more water to carry. During our water we talked‚
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DEVELOPING A SERVICE BRAND USING THE SERVICE MIX -Kunle Dixon Odukoya Unlike product brands‚ service brands are identifiable activities or benefits that one party can offer to another that is essentially intangible and doesn’t result in a change in ownership. Thus service brands are those utilities that have as their core‚ the five attribute of services vis • Intangibility: not existing in physical form • Invisibility: cannot be seen • Inseparability: cannot be separated from the provider
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Running Head: RESEARCH PAPER: CATERPILLAR 1 Research Paper: Caterpillar David M. Adkison American Military University RESEARCH PAPER: CATERPILLAR Abstract The topic of my research was the global management expertise and effectiveness of the company Caterpillar Inc.‚ a global leader in the production and manufacturing of construction and mining equipment. I researched the company’s website for core information and sought information outside the company for its global perspective. What I
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Political systems are built in a country to manage the institutions of resource allocation‚ citizen’s rights and national security. When the government is no longer satisfactorily maintaining these institutions‚ political change is bound to occur. In Latin America‚ during the 30’s and 40’s‚ the governments of Brazil and Argentina failed and therefore political revolutions overthrew the old regimes. Getulio Vargas and Juan Peron rose to power with Populist platforms appealing to the masses. In order to maintain
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Introduction 3 Objectives 3 Methodology 3 Understanding marketing mix and the four Ps 4 Marketing Mix Strategy Using Four P’s 6 Product 6 Product differentiation 7 Feature 7 Ingredients 8 Quality 8 Packaging 9 Price 10 Discount 12 Allowances 12 Payment Period or Credit Terms 12 Place 13 Channels 14 Transport 15 Coverage 15 Promotion 16 Sponsorship 18 Personal Selling 19 Public Relations 19 Internet marketing 19 Sales Promotion 20 Advertising 20 Conclusion 21
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Group’s core competences include: 1) consistently investing in modern fleet; and 2) continuously developing powerful and balanced network. Likewise‚ the Group’s dynamic capacity lies in the company’s long-term engagement into improving products and services through the investment of technology and innovation. Secondly‚ SAs and M&As brought the company’s significant benefits‚ such as cost reduction‚ network increase‚ and multiple hub structure development; whilst it also brought the Group several challenges
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(Jennings‚ 2002). Within human rights‚ scholars focus on labor‚ civil and educational rights. This latter‚ it is present in all the regions: from Europe to Latin America. In Latin America‚ student activism is not confined within the educational institutions; student activism also connects with the domain of politics. In the past‚ Latin America witnessed how student activism
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In Latin America 25% of Latin Americans lives on 4 dollars a day or less. Compared to The United States‚ Latin America is very unstable in several ways for several reasons. This instability is important because it affects the lives of everyone that lives there. Looking at how Latin America developed you can learn why it’s unstable. Latin America developed an unstable government because a lack of foreign intervention‚ industrialization‚ and authoritarianism. (Deyonna Lansden‚ Tamia Roshell‚ Quin
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