IJMBs Vol. 1‚ Issue 3‚ septeMBer 2011 I S S N : 2 3 3 0 - 9 5 1 9 (O n l i n e ) | I S S N : 2 2 3 1-2463 ( P r in t) Customer’s perception of service quality of State Bank of India - A Factor Analysis Department of Commerce‚ Avinashilingam Deemed University for Women‚ Coimbatore‚ India Abstract Customer service is an integral part of any organization. It is necessary to identify the key success factors in terms of customer satisfaction so as to survive in intense competition and increase
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HOW DOES SHAKESPEARE INFUSE ACT ONE OF ‘MEASURE FOR MEASURE’ WITH CONTEXTUAL REFERENCES? ‘Measure for Measure’ is set in Vienna‚ in 1603. It was written just after James the first‚ a protestant ruler came to the throne in England after the death of Queen Elizabeth‚ who was catholic. Religion is a big part of the play‚ especially in Act one‚ when the new proclamation is first introduced. Both Catholics and Puritans believe that sex before marriage is wrong‚ and during James the 1sts reign‚ the
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Change Agent In today’s work force a manager must be able to foster the necessary changes impeding the future growth of the company. Having a spirit of servanthood can be beneficial for employees to witness because it can become contagious. A manager must take the lead with their vision‚ passion‚ and a positive attitude to engage employees with impeding changes. This paper will focus on how past actions developed my personal ‘Leadership Philosophy’ and how it relates to becoming a change agent
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Standardized Testing Doesn’t Measure Educational Quality Educators put relentless pressure on students to show that they themselves are effective. A student’s success is based upon their performances on standardized testing. A high score on a test shows the effectiveness of that particular schools staff success. Education is being measure by the wrong standard; therefore these evaluations are apt to be inaccurate. A standardized test is an examination that predicts how well a student is likely to
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INTRODUCTION Total Quality Management (“TQM”) is a management philosophy was originally developed by American statistician‚ W. Edwards Deming after World War II and its principle are then put forward by various researchers such as Deming (1986)‚ Juran (1999)‚ Crosby (1979) and Imai (1986). Such principles comprise the Deming triangle‚ Juran Trilogy‚ concept of zero defect and Kaizen approach etc. Total refers to every process‚ every activity and every people of the organization whereas Quality is to satisfy
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analyse our team performance for discussion of the service delivery process of the Starbucks coffee shop. Secondly‚ this easy will evaluate some important fators about service performance and service quality of the Starbucks. 2.0 Discussion I am a member of group fighters. Our group has chose Starbucks coffee to evaluate the process and manner of its service delivery. We went to the Starbucks coffee shop where
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MANAGING SERVICE QUALITY (Application in Carrefour Retail Store) Individual Assignment of Operation Management by : Yessy Saputra MMR 39 – 151091013 PRASETIYA MULYA BUSINESS SCHOOL MAGISTER MANAGEMENT REGULAR PROGRAM JAKARTA 2010 Dalam industri jasa‚ salah satu faktor penting yang perlu diperhatikan oleh perusahaan adalah kualitas jasa. Karena jasa merupakan sesuatu yang tidak berwujud‚ maka evaluasi akan jasa menjadi suatu hal yang sulit dilakukan. Namun‚ kita tidak boleh mengabaikan hal ini
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2011] Eli‚ Neil‚ Pual(2008) Global recession hits tourism sector [Online]. Retrieved from: http://palapye.wordpress.com/2008/12/09/global-recession-hits-tourism-sector. [Accessed 25 jan 2011] Fly Africa (2010). ‘Chobe bemoans Air Botswana services’. Fly Africa. [Online] Retrieved from:
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International Journal for Quality research UDK- 656.025.2:658.56 Short Scientific Paper (1.03) SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC TRANSPORTS Filipa Fonseca1) Sofia Pinto1) Carlos Brito2) 1) Faculty of Economics and Management‚ Catholic University of Portugal‚ Portugal 2) Faculty of Economics‚ University of Porto‚ Portugal Abstract: The objective of the paper is to identify the determinants of service quality as well as its impact on the satisfaction of public transport commuters
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organizational change. It is primarily concerned with change that is goaled towards transferring the knowledge‚ skills and expertise needed to achieve goals and solve problems. The intention is to improve the organization in terms of problem solving‚ quality of work life‚ etc and moving the organization to a better direction or position in order to have better performance‚ lower turnover and higher job satisfaction in employees. Organizational change whereas‚ is more broad in perspective and can refer
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